Seminole Tree Masters

We hired Seminole Tree Masters to cut down an Oak tree in our backyard. They sent a nice rep, Obie Hall, over who gave us a written quote that included putting down plywood to preserve the surrounding lawn and stump grinding and removal. When they showed up to the job, Obie wasn't with them, and the job needed to be explained all over again, but they accomplished the task of removing the tree. However, they never used the plywood promised in the written quote and left a dirt pit. They also left a huge pile of stump grindings. A mulch pile! After I paid them they assured me that they were coming back for the stump grindings tomorrow and that they'd address the dirt pit with sod or as needed. They never came back. I spoke on the phone with Obie the sales rep multiple times who promised me they'd come back and finish the job. They never did. I left voicemails, I sent text messages. I asked politely for a partial refund so I could find someone to haul away the mulch mountain. They ghosted me. I am so disappointed. I really trusted these guys. It's been over a month now. But the tree is gone. So that's something.