Castle Windows

They need to stick to windows. We hired them to install window wells after a great experience with the window installation. I feel like it’s the first time they have done this job. The work was sloppy made a mess of some new landscaping which we were told would not be the case. They had the well below the dirt instead of above like it was supposed to be. They had to come back and still didn’t do a proper job. They lost a customer for any future jobs.

So far it’s ok have to wait and see how it does in the long run . Will see once the weather has changed

Amazing window company. We had 4 windows installed. They answered all of our questions and took the time to make sure we understood everything. The windows came in earlier than expected and they were super professional and courteous when they were installing. They cleaned everything up and left in less than a day. I can’t wait to get more windows and a door done with this company.

I called them and they came right out in 2 days. Windows needed to be resealed Thank you very much!!!!!

A night mare begins....First set of installers did a lousy job. 4 days and they had not got the windows in. The windows didn't look right so I called service and they sent out the original measurer/service manager and found out that the windows were not installed where they should have been. He promised that he would take care of the original installers but didn't, and also said that I would have to wait another month for their best crew to come out and fix the problem... two days later the original crew came back to finish the project. I told them no. A month later, their best crew showed up. Two polish brothers (Greg and Karl) that I have to admit did an excellent job repairing what the first crew did. They knew what they were doing. They had to replace all the frames due to the original crew not doing their job. Within 4-1/2 hours, the best crew had the windows in and that's with reframing the windows since the original ones left old rotting wood there and did an overall terrible job, plus broke an outside solar light. While all this is happening, I spoke to the regional manager and asked for compensation. His take on it was, if there was anything left on the job. As if that is my problem and it was Castle Windows that hired the crew. To top matter off, my windows are still not completely done. Seems there are parts ordered that haven't arrived yet. These parts should have been with the original order. Not only that, it seems Castle Windows was eager to get my money and cash it even though the windows were not done and I was told the check would not be cashed until it was. If you have any sense, don't use castle windows unless you use the two brothers to install them. They are the only highlight to this nightmare. Stay tuned for updates... this isn't over by a longshot.

Services rendered were all of our windows and front door and sliding glass door. Techs were very nice and the product so far is holding up and looks nice. The installers cleaned up and left nothing behind. Their workmanship was average to above average...couple spots could have been executed a little better but overall they did a nice job.