Wasatch Shutter Design

My husband and I purchased shutter from this company, enough to do all the windows in our new home. While they were quick to come out and give us and estimate on the cost, and the technician recommended the wood shutters because they would last the life of our home; they also in stalled as promised. But their service ended there. Just a year into the purchase the paint has began to crack and peel. I called the company to report the problem and the office manager told me that it had to be water damage and that was not covered by the warranty. In fact she stated they would not send anyone out to look at the damage because of the distance from their store, but I would text the a picture of the damage. But she told me I could speak with technician (Blake). He was polite and also said it was water damage. My response was if it was damage from water wouldn’t there be water marks on other parts of the window and even the walls, since it would take sometime and soaking for the wood to absorb enough water to do that much damage. He said maybe the water had been cleaned up, but again no one offered to come out and look at the damage. He finally said he would speak to the owner Alan about the problem. Blake called me back the next day and said that Alan was not willing to repair rather for free. This was even after I had told Blake in our previous days conversation that we were improving the basement and would need an additional shutter for more 8 windows. I frankly think it was quite cowardly of the owner not calling me himself, to discuss the problem. I think I would have wanted to keep a customer happy, but maybe he is just so busy that they don’t need more customers or happy customers. I will not recommend this company for your shutters. Beware and stay away.

I have employed Wasatch Shutter on numerous occasions—they are always efficient, careful, thoughtful, and fair. Additionally their shutters are beautiful, superb craftsmanship!

We had an Awesome experience having four shutters custom made and installed from start to finish. We are very happy with your company, 100%! Thank you!

We are delighted with our shutters. I wanted to install as I could afford to pay, . Had a measurement done for the entire house & much to my surprise the price was that we could have all our windows on main floor. It was before the holidays like Oct and did not expect to have the job done by the holidays. It was completed before holidays everything went perfect and installed quickly. Now after many years of service and still look amazing easy to maintain. No dents chips no paint peeling. I just called to say after 5+ yrs a shutter was loose and Diane was there to help solve problem and it worked. Thank you for the hight quality of workmanship and durability of shades. I would highly recommend to anyone interested in shutters. WASATCH Shutters. Thank you from a loyal customer

Apparently they don't have me in their database (shoddy office organisation), but I was simply not happy with their product. Paint splitting, rough corners and edges, and an annoying creaking sound. Not the quality I thought I paid for.

High quality products both shutters and custom shade. Excellent support for measuring & estimate and install! We are very happy with our Wasatch Shutters and shade for slider! 5 stars!

A couple of days ago, I learned a new way to spell “Customer Service”. The new spelling is “WASATCH SHUTTER DESIGN”. Let me tell you my experience. I was having some serious problems with my shutters that I purchased from another provider, who is now out of business. To get some technical advice, I called Wasatch Shutter Design to ask some questions as to how to fix my shutters. I first talked to their receptionist, Diane. Even after explaining that I did not purchase my shutters from them, she brought in their design layout person, Russ, to see if he could assist. He provided excellent advice and offered to provide parts at no charge. He gave me directions to their location and let me know that he had an out of office appointment, but that there would be someone there to answer any additional questions. When I arrived, I did have more questions, so Diane called in Alan…the Owner. Alan spent about 45 minutes with me (mostly after their normal closing time), which included taking me into their shop where he introduced me to Juan, one of their craftsmen. Juan gave me specific instructions and made me a template which showed me exactly how to modify my shutters so that they would operate as they should. They also gave me a drill bit of the proper size and several parts at no charge. If they treat me, one who bought my shutters elsewhere, this well, I can only imagine how they would treat one of their own customers. In my book they are at the top of the list in customer service. I also looked at the quality of their product, which I found was also top notch. My sincere thanks to Diane, Russ, Alan, and Juan. Without hesitation and with total confidence, I highly recommend Wasatch Shutter Design.

I'm so impressed with the quality and workmanship that Wasatch Shutter provides. They have given me beautiful shutters for my home and I can't say enough about their incredible service and installers. I'm so pleased with the final product and how it makes my windows look. Thank you so much to your entire company for the perfect way you have beautified my home.

We recommend Wasatch Shutter as they were easy to do business with, did what they said they were going to do and delivered high quality vinyl shutters and installation.

Wasatch Shutter installed shutters on five windows for me. They were ready the day they had prescheduled and the installers had them in in less than an hour. Very pleased with them. Great place to do business with.

Everyone at Wasatch Shutter was great to work with - sales, operations and installation. The shutters look great and they were even less costly than I was expecting!

They did a nice job with a very large window. Exactly what I needed. The installers did a nice job and were very professional and neat.