Coversandall

DO NOT GIVE THEM YOUR CREDIT CARD NUMBERS! They don't use paypal so no security layer to protect. Product was actually decent but unfortunately now I have a big bill for gambling by ordering from them.

This company is horrible ….they made chaise covers way too large, the material is inferior, the material has a bad odor and they are difficult to fold after use. They refuse to admit to their mistake so they will not replace or refund you !!! They just take your money and drive you crazy. They want to prove that you did the measurements incorrect when they are the ones who did the end product wrong. The Escalation team (Bob) asks for videos, pictures and emails that get absolutely no where. It’s just part of their scam. Do not buy from them !!! Waste of time and money.

Ordered two custom made patio furniture covers. Their website says "Most of the custom and personalize orders take 24 to 48 hours in production and depending on the shipping method, can we(sic) delivered in 2 to 10 business days." Even if you assume 48 hours for production of *each* item, I would have expected them both to be completed within a week. After 15 days, my order status still says it's "in production." If there was some kind of delay, I would have appreciated being notified. Customer service says it is "estimated" to ship in 24 hours -- we'll see. Disappointing service so far. I can only hope the items are correct when they arrive... eventually. UPDATE... after receiving my order somewhat later than expected: The quality and accuracy of the cover are good. The material is very heavy and does not appear to be breathable, so we'll need to see if any issues such as (mold/mildew inside) develop as a result. It is certainly waterproof from what I can tell. Due to its weight and size, it is cumbersome to install and remove, but my outdoor sectional is also fairly large. We also ordered a round firepit cover and that item is of similar quality. It is important to note that although the company lists U.S. contact information, it appears their company is actually located outside the U.S. This didn't seem to prevent a reasonable delivery time once the items were actually shipped. It simply took longer than advertised to make our items.

The quality of covers is poor - at first they look great but over a short period they fade , the zips break and the bottom edges fray. Less than a year old and they will not replace a broken zipper , saying it’s not covered ! Sad because the concept is great but poor product and poor customer service

Purchased a variety of covers over the last year totaling $1,000+. One cover just ripped along the zipper, I thought they would replace since it barely lasted a year. NOPE, received email today 5/26 from Danial saying I need to purchase a new one. That is not standing behind your product and providing reasonable customer service.

I ordered a custom cover for my ping pong table online. Everything seemed fairly straight forward except one strange measurement requested. In addition to a total width of the table, it requested a curvature width with an image that suggested measuring length between the legs of the table. No follow up was made following the order. Just shipment of the product. Unfortunately, the length of the cover was cut to the curvature length, making the cover 14in too short. So bummed. I reached out to CoversandAll and received a series of responses that read like AI answers. Absolutely no effort to remedy the problem other than to tell me why I was wrong, why they are not at fault, and that they would be happy to offer me 15% off another $380 cover. None of the responses addressed the misleading image or how it would work for anyone supplying measurements online using it as a guide. I am guessing I am not the first with this issue. This company is perfect example of good idea that fails with automated execution. Be very careful using them. Their order structure is not intuitive, is at times deceptive, and is lacking any post-order follow up to confirm dimensions. This would be OK except their products are pretty expensive. So mistakes are very costly. I would strongly recommend using a local company that has quality controls in place and can handle their mistakes well.

I have had my Covermax sectional cover for 2 1/2 years, and it has a warranty for 3 years. The cover has greatly faded and is breaking down. I let Coversandall know this, and they requested many pics and videos from me which were inconvenient to get. This is a tactic they used to stall me. They asked for 3 sets of pictures and then a video as well, only to deny any responsibility. The cover has torn in multiple places due to the material degradation. They are all straight line tears, as this is how the material wears. They said these tears were from something puncturing the material, which is clearly not the case. I’ve attached pictures—you be the judge. Also, I experienced issues with another order, and that was difficult on me. They didn’t want to reship so they sent me the ties they failed to out in, and I had to go to a local vinyl shop to get them repaired. I’ve regrettably spent thousands with Coversandall.

I purchase a cover for my patio furniture in March 2021 and first used it the following fall. I used it again this fall and noticed the other day a couple of rips in it. I asked about warranty and it is two years, but they refused to honor it saying "We're aware that the order was placed with the Square or Rectangle Table and Chair Set Covers, and we understand that the issue is with the material being torn. It seems like the cover is cut due to external force. We apologize, but the covers that are damaged because of external force are not honoured under warranty." I am not sure what "external force" means but if the cover fails like this the warranty should cover it. It does not appear to be cheaply made, but apparently is. I have a grill cover that is so old it has faded from black to almost white and still is good condition. "We are disappointed to hear that the product fell short of your expectations. The material's 2-year wear-and-tear warranty is meant to cover a specific range of issues, such as tears, fraying, A stain, depending on its cause, may not be covered under a wear-and-tear warranty." This is from another complaint, apparently about a stain on the cover which was refused warranty coverage. My problem was a couple of tears in my cover but again, despite the company's original response here nothing changed. Apparently the 2-year wear and tear warranty does not cover tears, hmmm? Their latest response after about 5 weeks is "The best that we can offer is a flat $75 discount on your new order. We can also ship a new cover for the existing order and charge your for the difference amount only. Do let us know how you wish to proceed further. "The best that we can offer is a flat $75 discount on your new order. We can also ship a new cover for the existing order and charge your for the difference amount only. Do let us know how you wish to proceed further." Bottom line, within two years the product is torn and despite the 2-year warranty they will give me $75.00 towards a purchase of I think was somewhere between $300.00 and $400.00. Needless to say I will not be ordering another cover that is below standard from a company that refuses to honor their own warranty.

I got 4 covers for the outdoor furniture.purchase at end of season so I did not use until the following season. Called them after 3 months of use and they say they have a 2 week window to report damage. I explained that they did not leak until 3 months. They do not care and I paid almost $600 dollars for a bunch of junk. So angry at these people.

Similar to others, shipping is slow, they sent the wrong covers and when we called them on it, they were not accountable.

Terrible customer service I ordered a sail that is 106.3” X 106.3” You sent a sail that is 81”X81” It is a different of 25.3” across the width and depth They refuse to sort it out and say it's within tolerance. Terrible customer service

I make custom Argentine Grills in Brooklyn. I have ordered more than a dozen, all different, very complicated covers and all have been excellent, showed up in 2 weeks every time, which is amazing considering. very well priced, very heavy duty. with my logo no less. Its hard to believe some of these reviews here.That said, my measurements are exact since I built the said grills they are for. I also. only order the heavy, rubberized material since outdoor covers needs heavy stitching and that Dosent work with some thin, pretty material. Sun will harden that kind of material, so think about what you need and want before ordering, and don't blame the maker for shipping issues they have no control of. Brendan Northforkironworks.com