Lloyd Flanders

Lloyd Flanders has always had an excellent reputation. No longer. We had purchased a sofa and a swivel rocker chair. The cushions were covered with Sunbrella fabric. The cushions had mildewed so I researched how to remove stains. I unzipped a cushion and when I reached to remove the actual cushion, it fell apart. The stuffing had been covered in a gauze. The gauze disintegrated immediately, leaving fiber pieces that was the filling. I contacted the store where the furniture was purchased. The woman was very nice and said she would check with LF. Their response was that the cushion filler was not made to be separated from the fabric covers. They said that people were supposed to wash the cushions without taking off the covers. Sunbrella claims that their fabric can be machine washed, yet It isn't possible to fit the seat cushions in a washing machine. To replace these cushions LF is going to charge me $2300. I will never purchase anything from this company.

I just received my Largo collection yesterday. I like it very much, I had bought it sight unseen and although I knew of Lloyd Flander's reputation, I was a bit worried about the final outcome. Everything fit perfectly together, the women frames are beautiful and the cushions comfortable. I can really recommend it!

I have worked with Lloyd Flanders for many years. Their rep Cary is fantastic....very knowledgable and helpful. They make an amazing, lasting and beautiful product that lasts forever. They get their goods out quickly and if there ever is a problem their customer service is on it immediately. Thank you Lloyd Flanders. It's great to work with a company that cares about every detail!