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vashonsojourn

Damaged shipment

12 years ago
UPS notified the shipper (you) and me, that the shipment was damaged in transit. The box showed no damage. Upon opening the box, I found 2 broken saucers (not well wrapped, and broken in transit). I have photos if you need them.
Also, the description on the lot was not accurate, as the condition report said "some surface wear, otherwise fine". In fact there is a discoloured, old crack on the cake plate, which is visible on both the front and the back. Do you want the lot returned at your expense, or would you like to make a substantial refund? Regards, Gay Jungemann
Consigned 4 Placements Tea Set in Crimson & Gold, English Victorian, 19th Centur · More Info

Comment (1)

  • PRO
    12 years ago
    Hello Gay, there seem to be a bug on Houzz messages - we replied twice but it appears the messages have not reached you. Just to summarise - I am very sorry for the shipping accident. We are happy to issue a 50% ($52) refund for the entire order. Please confirm whether you prefer the refund or to return the order and we will initiate the process. Again, I apologise for any inconvenience this may have caused. Best regards, James
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