Hello neighbor, don't have the Brinkman, but we just bought a similar priced one at Sears. We specifically went to Sears because of the support their have shown for our armed forces. Not only are they paying differential to their employees, they are picking up the tab for health insurance for the employees called up. We don't have anyone in the family serving, but figured it was a way to support the companies that support our troops. Just a thought. Suz

Did you buy the grill? I am also thinking about buying this as a gift for someone, and wondered how well it worked and its quality.

I bought it a couple of weeks ago, so far so good!
JG

I bought this grill at the end of April. Got it home and put it together only to discover I had a faulty hose assembly. Finally got in touch with Brinkman and they said they'd send me a new part. Received the new part last week. It's the wrong model part. I have to call again and hope they send me the right one this time. I certainly hope this grill works real good - that is, when it is fixed.

We just bought this grill today and have put it together. It looks great, but the "burner venturi" tube from the side grill is supposed to be able to have the propane tube seat firmly in it. The gas tube simply sits in an open area of the plastic burner venturi which looks like something is missing because there is nothing preventing the gas from leaking out. Is this the problem Lisa_MI had? The plastic end of the burner venturi unit has a sticky glossy look like something was attached to it . . .
Obviously, I am not going to try to use the side burner until I get this figured out!

I just bought a 2400 last night, and after putting it together, I am having the same concern as nascarla is with the side burner. The end of the hose just sits in the venturi. It seems to me that it needs to be sealed, but I didn't see anything missing. I am going to run back over to Lowes (where I bought it) and take a look at the one they put together, and see how the side burner is connected. I will also try to ask someone there about it. I'll let you guys know what I find out.

DO NOT BUY BRINKMANN!

I loved my ProSeries 2720 the first year. That's all I can say that's been positive. Been a downhill battle of trying to get parts ever since!

I have also been waiting months for a part (Main Burner Support) and while it stated it was on backorder, it had a date that it would be available.

So I give a credit card, it's charged immediately, and for MONTHS I keep getting new updated dates of when they'll have this instrumental part. As soon as the date gets close, they add another 4-5 weeks to the "anticipated" date.

Don't waste your time trying to call them either... They must have one person, part time who hates their job answering phones, so they DON'T. Every time I've tried getting through to them on the phone, I've listened to the "on hold" music for 40 -45 minutes (real time... timer on my office phone) with no one ever picking up.

If you email "customer service" (I use the term loosely in their case) they respond with rude and abrupt answers.

STEER CLEAR OF BUYING BRINKMANN. The are really one of the worse companies (grills or otherwise) that I've ever bought from. I won't make the mistake of buying anything from them ever again!

PS> At the time of this writing, I've been waiting 8 months for an important part for my grill, while they've had my money the entire time.

REALLY! Steer clear from this company who doesn't care at all about the end-user (you and me) who actually use their grills, but only how many they sell to the Big Box stores, like Wal-Mart, Lowes, Menards, etc....

DO NOT BUY A BRINKMANN GRILL. I will never ever purchase another Brinkman product. I purchased the "Pro" model and it was, in my opinion, very poorly designed. The "stainless" metal even rusted to mention the burners rusted, ignitor failed, gas regulator quit, gas hose kinked, drawer rollers fell off, all the screws rusted (poor choice of metal for outdoor use) chrome plated racks rusted, porcelin grates rusted, and all this in three years use and fully covered with a full length grill cover.

Three years use for around $500.00, cheaper to order out. Find another brand!!!

We have a Brinkman Pro Series 2200. We have had it about 5 years and we use it almost everyday and it is just now going to pot..............in fact I am thinking of turning it into a flower pot and buying hubby a new grill when they start doing close out pricing. I believe we paid 150.00 for it. We were able to buy some replacement parts at Home Depot. We have a charbroil I got off of freecycle and hubby wants to fix it as it has a side burner. I think it would make a better Flower Pot. :)

I bought the pro 2400 two years ago have to through it out ,everything inside rusted will never buy another brinkman

I've got one 2400 pro series do they sell new for 199 just curious it works great but my husband passed away I'm going to sell was trying to find out what people give for used one it's in good condition