Hi, I have heard thier customer service can be lacking . Try the link below they have a lot of GH. things might have the bolts ??? Gin

Here is a link that might be useful: Farmtek

I didn't find their customer service lacking at all on the one order I placed. What they do seem to be lacking is inventory.

I ordered some additional panel clips as recommended here for the HFGH, but the first I heard about them being backordered was when the customer support rep called to ask if they should ship the edge sealing tape seperately.

So as far as I am concerned, customer support was great. Just wish they had stuff in inventory.

That is strange that they would have problems keeping things in stock. I don't think they are as big as I think they are. They told me that "England" sent them the wrong bolts 3 weeks in a row. The customer service people are very nice but don't seem to know what is going on there. I couldn't find the bolts at FarmTek. I like them also.

Charley's has a rep for poor customers service and has lost more than one sale because of it. Take it from a local...

I have ordered items six times from Charley's (including T-bolts twice), and have never had a back order or problem with their service.

Recently I bought a couple of thermostats from Farmtek.
Delivery was fast and about two weeks later they called me and wanted to know if they were working ok and if I was happy with them. I was impressed how many times have you had a company call to make sure everything was OK.

Charley's has been in business for over 30 years, and that tells me something, and I understand that Charley is somthing of an institution in the greenhouse business. I've also visited the store and asked a lot of questions and got responses from people who knew what they were talking about. I don't have experience with ordering from them by mail, but they have a large store that seems well-stocked and I was favaorably impressed overall.

I have nothing but good things to say about Charlies. Have always gotten good service from them even on back order items. Also get a 10% discout because I belong to Hobby Greenhouse Association. With everything that I keep ordering, well worth the membership price. Fast service also sence I live in Ocala, FL

I have purchased a number of items from Charlie's over the last three or four years and have never had a problem. Shippng was timely, item was as promised, and the cost -- while not the cheapest, was also not exorbitant.

Megdagooch: The upright studs in my BC GH have holes in them to accept hex nuts, so I don't need T bolts; haven't shopped for them, and don't know if $1.20 each for an entire SS nut, bolt & washer assembly is a good price or not.

But if you don't need too many, I found them, priced individually at: http://greenhousestuff.com/hardware/tbolts.htm

Charley's is hit or miss (like most companies).

Here is a link that might be useful: T-bolts

I have always been very happy with their customer service people. they are always very nice and know alot. However, I am always upset it takes so long for somethings to arrive. Some times it takes like 2 weeks for me to get what I ordered, while other places take usually about 3 days.
However, I always get what I ordered and it is in fine shape. So my one complaint is that they are slower to ship than most places.

-renee

Megdagooch: Again.... if you don't need too many....

http://greenhousestuff.com/hardware/tbolts.htm

Have you called them to inquire about your order?

Dave
Milwaukee