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john_w_gw

All's well that ends well...

19 years ago

Just a followup to my Jung's thread last week. Recall, they sent me a grafted 'Evelyn' though their catalog said theirs were own-root. Asking them to replace the plant they sent to me, Jungs said the plant wasn't a graft, but a specially pruned rose that looked like a grafted rose. I posted a picture on this forum and sought YOUR opinions on the plant I had. You all agreed it was grafted, and not well done at that.

Well, I sent the picture to their customer service team, reiterating my request for a non-grafted rose. Here's there second response, below:

"Thank you for your comments along with the pix provided. I gave all of this to our Horticulturist and after seeing what you have there, is in agreement with you. He checked with the buyers and they said we do not have any non-grafted of this particular type to send to you. As I am not able to send this to you, I have been authorized to issue you a full refund for this item.

We are very sorry for the inconvenience and disappointment this has caused you. I hope you find this satisfactory."

I am satisfied. They behaved well. I am once again a loyal customer.

Bummer about the missed growing season. But I will console myself with a rose purchase this weekend. I visited twohuskies' city garden last night (yes, her roses are really that purple, and she has three huskies) and was transfixed by a cool rose called Dakota's Song. It will do, though I may have to apply a clematis acquisition as well.

Thank you, everyone.

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