A little research on your part before ordering would have revealed the company's nature. There's also the issue of you-get-what-you-pay-for; Burgess sells stuff at rock bottom prices. If you haven't heard of the site that rates nurseries and suppliers, email me and I'll be happy to tell you all about it. Unfortunately, GardenWeb seems to be blocking the word for the name of the site (kind of bizarre in my opinion).

There is also a forum on GardenWeb for making comments of this sort that might be a bit more appropriate.

Here is a link that might be useful: GardenWeb's Rate & Review Vendors forum

This is a good example of why you should take care of your customers. It was probably a negligible dollar amount too I bet.

Burgess is in the same league as Owens, Michigan Bulb etc. The worst mail order nurseries in the country. Rule of thumb:

NEVER order from a catalog that doesn't use the botanical (Latin) names.

NEVER order from a catalog that uses weird made up names for plants that nobody ever heard of, e.g. "Walk on Me Plant" for groundcover thyme.

NEVER order from a mass mailing catalog. Fine nurseries send catalogs only to people who request one, and in many cases, they charge for them as well.

I did business with this crappy company once a decade ago. Mostly everything was dead upon arrival except for a couple different plants, but I did happen to get one of my favorite trees out of it and have propagated the original 10 into more than a thousand now.