We did a buy-back for the one we'd gotten for our kitchen reno (36" AG, purchased/ordered at the end of '06, installed in early '07).

It had problems from day one, and service was abyssimal at best (A&E service), the oven wasn't calibrated (despite a service tech calibrating it for us at least once), the knobs looked and felt like they been installed by a little kid (apparently a well-known problem with that range), the cooling fan (which comes on as soon as the oven warms up, and stays on 'til it's completely cool--no on/off switch, sounded like a jet engine), the sealed burner caps (both the large ones as well as the smaller ones) caused the flames to come up around the sides of our smaller sauce pans unless the flames were turned way down--so much for getting the most out of the burners' BTU's, and we'd heard and read that they were getting out of the residential range business (which concerned us with regards to future support of the range), this after we'd specifically asked about and expressed our concerns (to the distributor and our salespeople) about the ranges being discontinued.

IMHO, unless things have changed with both the range itself (construction), and its continued production, it might be wise to reconsider. There have been threads detailing our and other's experience with Jade, but I can't seem to find them--they've probably scrolled off.

FWIW, we're in the NY metropolitan area as well. In the few places that had it in their showrooms (when we were searching for its replacement) we were told that they would no longer be carrying them (they were trying to sell the floor models), and that Jade would no longer be making residential ranges. Whether true or not, we heard the same thing in enough places to convince us that we were doing the right thing.

One positive note, wonky knobs aside, it really was one of the prettiest ranges we'd seen (it looked beautiful in our kitchen while it was here...)--it just wasn't a great range for the money (and it was considerably higher priced than the AG Wolf range we replaced it with).

Thanks, cat mom. I think I can safely cross the Jade off my list.