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wobbly1905

KitchenAid Refrigerator Design Problem?

17 years ago

Here's a post from a perplexed shopper to the KitchenAid Conversations Forum that has remained unanswered for 8 months!

"I am considering purchasing the Architect II series side by side model #KSCS25FSMS. However, in every floor model I can find of a counter depth KitchenAid side by side, whether 23 cu. ft or 25 cu. ft., the crisper drawers strike the fridge door when opened. Salespeople have been unable to explain this, or how to adjust the fridge door or crisper drawer to avoid it or to assure me that it is not a characteristic of every fridge in this model range. It is hard to believe that the designers would have allowed this to happen. Can anyone enlighten me on this. Does the problem exist in every counter depth side by side. If so, does anyone know how to fix it? love the forum."

Here is a link that might be useful: Fuzzy Peach Wants An Answer

Comments (10)

  • 17 years ago

    Whoops. The answer to Fuzzy Peach just appeared when I hit the link, but didn't appear when I first tried to read it.
    Talk about a clunky forum. A search takes about 5 minutes.

    And now that I'm complaining about forums, is there a cancel or retract feature on this forum so that embarrassing posts can be obliterated?

  • 17 years ago

    hey, it's ok... it's a good subject to raise in the first place.

    FWIW, many other manufacturers have a similar insane inability to coordinate their employees and there is little to no communication among them on this subject. As it's not a deal-breaker, it's not an attention-grabber, for them.

    Probably one person wrote the spec's and didn't include opening the bins fully as one of their main criteria.
    - Someone else chose the hinges and designed the door using other criteria.
    - Someone else wrote the marketing text and has to find a way to make it seem like it's not a problem, and they may not have the right to suggest future product modifications.

    In one company they say you cannot slide the bins out but actually you CAN. That was probably written by a marketing person who didn't go look see physically on their own. Some of the appliance salespeople in the store are willing to say you CAN open the bins but just barely, sp this shows they may have done the look-see on their own, and not memorized the text. When I called the fridge company's tech support people, they all said what the text said, instead of "what reality said."

    A bigger example of this is with IKEA's kitchen cabinets (cabinets, I don't know about the IKEA fridge) -- they say you will need 125 degree opening hinges in order to have pullout bins in a base cabinet, but actually you can get by with the standard hinges very well.
    (!)
    Furthermore, in all the IKEA stores the employees all say this too even though they can be shown n the store that the standard hinges open the door enough to let a bin slide out. The reaction you get is one of "cognitive dissonance" since they have been trained to believe the opposite.

    My observations.

    Summary: At some point in the far far future, fridge doors will open 90 degrees and also let bins out. Perhaps it will be done by having three bins, two on sliders and one like a sealed tupperware container that you pick up with both hands and twist out of the corner.

    -david

  • 17 years ago

    I own a SS counter depth KA fridge model #KSCS25FVMS. I am perplexed about the question of whether you can fully extend and open the crisper drawers. Of course you can. It was installed this way when it was delivered. My fridge door open beyond 90 degree. I would say it opens up to about 150 degree. At 90 degree, you can still access contents of the drawers. I would only need to open fully when it's time to detach drawers for cleaning.

    wobbly, I noticed you have another thread asking about the SS finish. My model comes with all stainless front including handles. The water/ice dispenser is a light silvery gray color that matches the SS very nicely. The cabinet (the sides of the fridge) is made of gray textured material. I actually liked it that it is not SS for the ease of keeping it clean. PLease notice my model number is one digit different from OP.

  • 17 years ago

    Your KSCS25FVMS is described as "monochromatic stainless steel". The "stainless steel" model must have a stainless door, black plastic dispenser, and grey painted cabinet. The monochromatic stainless cabinet" model must have stainless door and cabinet and "monochrome" dispensers.

  • 17 years ago

    Its funny to me since I see it plainly stated in the installation documents that if you want to pull the drawers out you have to open the doors wider. But Harriet Homeowner insists that the front of the door be flush with her $100,000 custom cabinets and then cries bitter tears when she can't get the lettuce into the drawer.

    It's the first thing I check when looking at fridges. And I move the fridge on the floor until I can get the door open sufficiently to open the bins fully. Then I check how much counter clearance this will entail and how far the fridge will extend from the cabinetry (if any). Not all fridges are created equal in this regard.

  • 17 years ago

    I had just about decided on this refrigerator when I read this thread. Trips to 2 appliance stores confirmed that the drawers do rub on the inside of the door. We've even moved one out to be able to open the doors as wide as they go and the bins still hit to inside doorframe. This doesn't happen with my old GE counter depth refrigerator or any others I checked at the stores.

  • 15 years ago

    Yep, this is a design issue. I have a Kitchenaid counter depth and it is limited to about 100 degree door opening. Still drawers will not open. I had even moved the refigerator away from the wall a full 7 inches and the probelm still exists. Consumers must take this into consideration that you must have at least room for it to open about 150 degrees to get the drawers fully open.

  • 15 years ago

    Just wanted to add that I have the KA counter depth refrigerator and those bottom drawers have always been problematic. The door must be fully extended to open them without hitting the door. (And the door will still bounce back a bit and hit them. It's annoying.)

  • 10 years ago

    I've just purchased a KA french door bottom freezer fridge and one thing that is puzzling me are the crisper drawers. They don't seem to close fully, leaving approx. a 1/4 gap...which doesn't seem right when you have an adjustable moisture control for each. The fridge is level and they look to be installed properly, however the right hand smaller crisper even slides open more when you open the fridge door and the left one gets stuck under the glass mount when you push it in too aggressively.

  • 10 years ago

    Would you mind posting a picture? I have a KA French door and there is nothing for the left crisper drawer to get stuck under as the frame stops the drawers from being pushed in too far. There are no gaps and each opens and closes exactly the same as the other.