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bayareafrancy

@#$%^& Bosch dishwasher! Help?

17 years ago

This is so upsetting!

The latch on my Bosch DW is stuck in the locked position. From googling, I see that a faulty latch is a common problem with the Bosch (lots of people online looking for help on how to fix it). So much for fabulous German engineering?

So I call Bosch. Because my DW is the ancient age of 3 years old, and latches are only warranteed to work for ONE year, I have to pay for the labor if I want them to fix it.

The labor? Well, the service call is $99 for the first 18 minutes, and then they start charging ever 12 minutes after that. I can't remember how much each additional 12 minutes is. I couldn't hear the technician through my sobs.

Has anyone fixed this problem before? I took off the front panel, and peeked in, but I couldn't see any obvious way of turning the latch, or even what direction it should turn/move in.

*sob sob sob*

I'm really hating Bosch right now. (Though maybe all appliance companies are like this? Simple parts fail within the first 5 years, and cost a huge ammount of money to fix?)

:-(

francy

ps Then there is the problem that the plastic screw holes that hold the front panel on are mostly stripped (from the panel installation, I suppose), and the door has always been loose and wobbly. Which makes removing the front panel to fix the latch all the more risky.

Comments (11)

  • 17 years ago

    My Bosch is not quite 3 years old, and I haven't had any problems with it. I feel for you. It stinks. The problem is that appliance manufacturers cut corners wherever they can, either in the design of their products or the materials they use to build them, and we get stuck having to pay the consequences.

    Before you spend a bundle to fix it, make sure the Bosch people have figured out a replacement that does not repeat the same problem every 3 years. A responsible manufacturer would at least review a problem and try to correct it, rather than see frequent repairs as an extra revenue stream.

    A contrasting example: A few years ago, I had a mechanical problem with my Honda Accord. Honda sent me a letter saying that they determined that the faulty part responsible for the problem did not last as long as they expected. They replaced it with an improved version of the part at no cost to me, even though the car's warranty had expired. Now that's service! Unfortunately, a rare event.

  • 17 years ago

    Update: I was able to remove the door and fix it.

    However, the latch has also been unable to "grab" properly for a while now (have to slam door to get it to grab). I guess I need a new latch assembly. After only 3 years. *sigh* I hope we can replace this part ourselves!

    Then there are all those stripped holes....

    Boo on Bosch!

    francy

  • 17 years ago

    Francy, I just want to say I am sorry you are having a problem with the DW. Without doubt you have had enough problems with your kitchen. Hopefully you can order the part and DIY. Good luck.

  • 17 years ago

    The stripped holes can be addressed. There are inserts (plastic and metal) you can put into the holes which will accept the screws. Check your local hardware store, they have an assortment of sizes.

  • 17 years ago

    Thank you eandhl--that is kind of you to say. :-)

    And thank you for the "screw tip" maryland!

    francy

  • 17 years ago

    There's a good site called fixya.com . I found them googling an error code from my washer. You post a model and problem and either search through threads with similar problems or post your own. I fixed my own machine and at least figured out what's wrong with my oven latch. Here's some threads that came up with your issue.

    Here is a link that might be useful: appliance repair site

  • 17 years ago

    Francy, my friend, where have you been!!!???!!! Oh, I get it: you've been struggling with getting your dishwasher to open! LOL!

    Look, I don't own a Bosch and I certainly don't have a clue as to how to fix your latch. BUT. . . you should know you are being sorely missed over on the Kitchen Forum. In fact, not too long ago, there was a thread in which your name was mentioned and several posters commiserated in missing you over there. So here's hoping once you get your dishwasher all straightened out, you'll pop over and give us a holler.

    Good luck!

  • 17 years ago

    Hi Martha!!

    *blush* That is so very sweet of you to say! I've missed all my kitchen friends too! Truth is, I haven't lifted a paint brush/worked on the kitchen since August, and I have been so disappointed/depressed about it, I just havne't wanted to think about kitchens at all.

    Remember waaaay back this summer when TheHusband FINALLY agreed to the Modern Aire hood (after more than a year of begging). And you told me to jump on his offer before he could change his mind! But I wasn't ready to decide on size/power/placement, etc.?? Remember? Remember?

    Welllllllllll....

    There was this economy thing that happened last fall.

    And now TheHusband doesn't want to spend a penny. Not a cent. On much of anything. He recently told me that I needed to learn to cut our kids hair, so we didn't have to pay for haircuts. Yeah--right!

    Oh--I should have listened to you!!!!

    :-)

    francy

  • 17 years ago

    The Bosch dishwasher latches are a spring loaded hook.
    Just take a flat screw driver and pop it back open. Take a moment to look at the latch and it will become evident on how to pop it back open. There should be no need to replace the latch.

  • 17 years ago

    I feel your pain! Our Bosch dishwasher has had problems too - and getting it fixed is costly and annoying! We have had problems with the control module. We paid for someone to fix it - they did, for about 1 day - then we ended up ordering various parts and finally fixing it ourselves. We bought it thinking it would be superior to cheaper brands but have been sorely disappointed. I won't ever buy another one.

  • 17 years ago

    One word: Flowbee.

    Threaten to cut HIS hair. THAT should cure him!