Ordering Gaggenau Racks -- What I Learned

15 years ago

I've been trying to get extra racks and trays for awhile now. The Gaggenau website seems to have a mixup. My appliance rep was having a hard time finding the right part numbers. BSH weren't particularly helpful, but I think I was dealing with a less than on top of it employee and I didn't pursue with anyone else.

The distributor's rep from Purcell Murray made an appointment with me to meet at the appliance store. The three of us (her, me and the appliance rep) figured things out, and my orders are in!!

The racks and trays for the large convection oven come from BSH as parts. That was one order. The racks and trays for the combi-steam oven come from Purcell Murray as accessories. That's another order. They're all expensive, but I just chalked it up to the cost of the appliances and look away. I'd tried to order them with the ovens (as I did the pizza stone) but was encouraged to wait. It didn't change my mind except to add to the order.

The enamelled trays for the big oven are worth it because they can be cleaned with pyrolisis and I have a big problem with gunky looking pans. And I decided that I really wanted the pans that are the full size of the combi- rather than half sheet pans.

And that's the big thing I figured out: The meaning of "2/3" and "1/3" in the instruction book. The full sized pan is a 2/3 sheet pan. The half sized pans are 1/3 sheet pans. The fractions are confusing since they don't actually say what they modify!!

BTW, I've made horrid messes in both ovens and they both cleaned up just fine.

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Comments (8)

gizmonike
15 years ago
Plllog, I ordered extra trays & racks for our combi & convection oven, & had similar trouble with the #s. Yes, they're expensive but very worth it.

However, I didn't get the pizza stone & element. What do you think of them? Ours is a 27" oven, now discontinued, so I have to hurry if I'm to find them at all.
plllog
Original Author
15 years ago
Hm... That the stone is really heavy?

Honestly, I haven't had time to use them. Past Passover (no pizza or bread!) I've had a week of cooking then been running hither and yon. I had planned to bake but the time disappeared.

It's a lot thicker and heavier than my old stone, and with the heating element I have to think it will be much more like a proper oven floor. I love the back ridge, which is probably just for protecting the element from drips, but I also think it'll be great in general for keeping order, especially if loaves get pushed by the peel. The peel is a bit cheesy (pardon the pun) and small, but I like that it's thin.

Re the extras, I get the feeling, from talking to the reps, that a lot of people buy Gaggenau because they're cool looking, or the most expensive, or maybe because the caterer likes them, and don't actually cook much in the ovens, so don't buy racks and trays!
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gizmonike
15 years ago
Plllog, please try the stone soon & let me know how you like it. :-)

The Gaggenau ovens are the best I've ever used. I was surprised at how much control has been built into them.
rhome410
15 years ago
I have oven envy, you two...

The grass is always greener...Someone else's oven always bakes better... Unless, evidently, you have a Gaggenau? ;-)
dodge59
15 years ago
I Can Truthfully say, "I Do Not have Oven Envy"
Love My Elux, does everything we need.
Gary
plllog
Original Author
15 years ago
LOL!!! Yeah, Rhome, but there are no glide racks, so that's something to envy. :)

Gary, we know you have Elux love. Glad to hear it sticks.

Gizmonike, I have a lot of social occasions through May and might not get to it until after. I also haven't done enough stone baking to be a really good authority on the "worth it" issue, as in comparing to a regular stone, so if you think the opportunity is going to go away, you should probably decide on your own.
rhome410
15 years ago
Would trade awesome racks for awesome performance any day. Gary, I'm even starting to think I put way too much stock in the roominess of the Monogram over the Electrolux. Hitting self in head. I still want a 30-day trial on big ticket items...
dodge59
15 years ago
I suspect with your skills, You could cook in any oven rhome. We like the Elux, mainly for it's glideout racks as it is mounted below the counter and the racks make it so easy to check on whatever is cooking in there, I still forget sometimes that we have the racks and I start to bend over to checks what's in the oven, but old back says, Hey dummy, ya dont need to do that, just give the rack a gentle tug. We bought the Miele DW for the same reason the top rack for the silverware---I guess when ya get older your "Priorities" change a bit? The other thing is the Elux oven pretty much bakes like our old oven--same time and temp settings(cept for convection)--so another thing we did not havta relearn.
I sure hope you find joy in your new oven, You have certainly had more than your share of "Oven Opportunities"!!!

Gary