I have been using it over the past few days researching various appliances that I have seen recommended on this forum. Overall, it seems a little slow to me. I just tried it again just now and it doesn't seem nearly as slow as earlier today and yesterday, but still not that great. Overall, I don't feel that it is very visually appealing. When you first click on an appliance type, it brings up a list of available models. I think it would be better if a thumbnail picture of each item were displayed. Also, as many other sites do, it would be nice to be able to limit the selections by specifying size or color.

I have found it's often slow and totally unresponsive when you click the navigation links after leaving the main page. Last Friday I was there and I couldn't get past the main page no matter what I did.

It's terrible. You get a list of model numbers then have to figure out what each one is. With dishwashers there's a downloadable PDF where you can compare the different models. That in and of itself isn't too friendly but at least it's there. Where is it for ovens? Do I really have to click into each model and take notes so that I can compare? Maybe there's something there that I'm missing, but if so, the fact that I'm missing it speaks for itself.

Same with vacuums. As someone who is interested in purchasing a new vacuum soon, a couple weeks ago I tried to make sense of all the different uprights. I got so frustrated that I went to Sears and bought a new belt for my Hoover.

I'm guessing that the mere fact that you're asking for feedback means that you're aware that you've got a long way to go in order to make that site immer besser?

Ok I'll end on a positive note - as an owner of an aging Miele dishwasher, I appreciate how readily available the documentation is online.

Plus there's the same picture for all sizes of refrigerator or freezer, rather than really showing the layout of each one. The descriptive copy of the features doesn't give enough information either.

Getting to the right place is really confusing, and there's no explanation of the different model numbers.

On the other hand, there's some good documentation for download. I knew more about the operation of the induction cooktop from reading the manual online, than the salesman in the Miele gallery did. (Kudos to him, he was excited to learn something new, rather than resentful or defensive.

And the overall look is clean and it's easy to figure out where the links and navigation are (i.e., the GUI is well designed even if where it takes you could use some work).

I'm somewhat of a Miele cheerleader and I think it's crap.

Very detailed info is there somewhere, but it's too hard to figure out and takes too many clicks to access, and that's assuming you don't give up first.

If you want it to work better don't ask the marketing boys, or the engineers, or the IT wonks how it should be. Round up a bunch of housewives , college kids on break and and few middle aged foodies and ask them what they'd like to see and how it should work. Take notes and then go tell the IT guys to put it together with the obligatory history lesson, and legalease.

I would like to thank everyone who responded to my request.

I agree about needing a table that compares all the models, with an accurate photograph at the top of each column.

But the substantive beef I have is that the Miele.usa site doesn't give a way to get the Canadian / European version of the KM55773, even though with NAFTA, we should be able to.

Also it would be nice to have an explanation of when each would be better,
and how well the induction models work with a down-draft range.

The products themselves seem very good. So show them off! Make them as easy to find and compare models as on the AJMadison website.

Here is a link that might be useful: AJ Madison cooktops

Since you're around, charnol, I'd like to point out a problem in the use manual for your radiant heat electric cooktops. The diagrams have the features numbered 1, 2, 3, etc. while the text refers to a, b, c, etc.

I'll add my experience- last summer I was researching vacuums and the web site was so poor that I called the Miele USA 800 number for more information. The representative directed me to the Miele showroom in Princeton, NJ so that I could see all the models in one place. After checking the directions online I drove there - only to discover it was closed for renovations. I would have expected both the Miele web site and the Miele representative to note that rather then sending me on a wasted trip.

What did I buy? - another Kenmore Progressive canister.

Charnol,
I don't know if you are still checking this post, but I can't even get to the miele usa website anymore. My screen keeps saying "internet explorer cannot display the webpage" I used to be able to view it until a month or so ago. I can look at the miele canada site though. Can't figure this one out.

hockeychik - I have also had periodic, unexplained troubles accessing the site. In fact when charnol first posted this I almost chastised him/her for giving a bad link because it brought me to one of those bogus search engines. I'm glad I didn't though because after a bit of playing I got there. Like I said, unexplained. And yes I know how to spell Miele. Anyway right now I'm having no issues.

Delete old Miele bookmarks in favorites. Try cleaning out your cache and cookies then try the link.

If the link works, bookmark and use it. If there is still no web page showing, it might be easier to just download another browser like Firefox and use it when necessary.

Here is a link that might be useful: Miele

You can see all the new 5000 series Miele ovens on the Australia website. I know they're not available in the US yet but understand that we know they're coming.

Oh - turn off those damn videos. They are clever but all they do is hog bandwidth and piss people off that are trying to find real info. Run those on food network or Oprah where they'll catch folks that haven't heard of you or made up their minds. Don't make me wait because Rudi's grandson thinks its cute to stick his trike into the DW.

Site appears to be getting a little faster.
Looks like they are working on it.

It is not the best website and not the worst either. I like the fact that I can download my out of production DW information if I need it.

I would say the worst part about it is it's very slow. Play the commercials just don't make me have to watch them before I can do anything else on the site.

I did like the one where they guy thought he vacuumed up his dog.

If Miele is willing to pay me $150 to participate in this thread (as they do to come out for a service issue that does not include any parts or service) then I will participate in telling Miele how to make their web site better. Until such time, I give you what Miele US does its customers when they have legitimate issuesÃbugger off!

So glad I chose Miele over Wolf after reading comments like Fahrenheit's (written sarcastically). Fahrenheit, is this for an issue that came up during the warranty period? Just curious.

I tried to register my dishwasher on the website, but I got an error with no explanation every time.