With altitude comes thin air. With high cost appliances comes high cost repair bills when they break. It's the nature of the beast. You can always replace it with a less expensive $700 Amana rather than have it repaired.

If the drain is blocked, there is a "Good chance" that it is ice doing it. Since you have turn off the unit for 2 days before the repair, I would try that and then plug it back in and see if the icicles reform.

You can also get the model # and then look it up on AJMadison site--there is a good chance they have the parts Manual for it so you can see the drain they are talking about or if you post the model number here, I will try to find the manual.

I too have a 48" built in Jenn-Air Fridge and it has been trouble free for 5 years now.

We don't see a lot of posts here about problems with JA Fridges and in fact at the time you bought yours (and I mine), ((2005-2006)) JA was rated # 1 for reliability by Consumer!---So it certainly is NOT "The Nature of the Beast"

Good luck!

Gary

PS $665 for unclogging the drain? Your repairman must be a "Licensed Plumber" too. Try calling Jenn-Air Direct.

sunny,

Call the Jennair 800#. There is a drain pan kit to fix your refrigerator. Explain the problem and most likely they will do the repair at no charge.

They are good to work with.

Thank you so much dodge59 and dixiedarlin 1!
I am going to try your suggestions.

Take care.

Nice info dixiedarlin 1. sunny ne, You might also mention that JA Fridges have had a good record in GW and it is in their best interests to keep it that way!

Good Luck!

Gary

I ended up getting some parts price info from Jenn Air and calling a different factory trained repair service. The repair cost me $200.00 less through the the second place I called.

The second place installed the drain pan repair kit.

Thank you, this forum was truly helpful to me.

My Jenn Air refrigerator has given me nothing but problems. I call Jenn Air every morning and every morning they tell me that they will have a supervisor return my call. They never call back and have been unable to offer me any support. My freezer has been making a loud buzzing sound for months. The drip pan has been replaced and freezer has been defrosted on several occassions. The freezer keeps freezing up, leaking water and is ruing my wood floors and surrounding molding. Jenn Air has the worst customer service I have ever dealt with!!!