NO NO NO! The machine sews beautifully. Take it back and refuse to move until you either get another machine or get this one fixed! No-one buys a good machine to paint in stitches. I don't think I've ever heard anything so absurd in my life!!!

I own a Husqvarna Viking D2. The first year I had it I had no problems with embroidery. Loved my machine! After the one year check up with the technician I had trouble with the tension and alot of bobbin thread could be seen on top of the embroidery. I was so mad. I would have been better off not taking the machine in. I was told the machine was set back to factory settings. So now I fix it myself by using a little screwdriver and giving the bobbin case a quarter turn. It fixed the problem. I'll take it in for a yearly cleaning because it was soooo expensive but I'll never feel good about how it will come back to me. Take the machine in and have them work with you at the store until it works like it should. These machines are expensive and you should be happy, not ruining clothing items because of the poor embroidery outcome.