Can you find an "Authorized repair service" in your area? Look in the phone book. I wouldn't give the people you originally took it to a chance to mess up again. Colleen

Don't blame computerised machines - where would we be without them? Sounds like the tech people are not great. It's no longer under guarantee so try somewhere else.

I found out that because my machine is still under warranty I have to return to the place I bought it from to be serviced to ensure coverage of the warranty. (According to the rules of the warranty if the the store is within a 50 mile radius) After talking to a tech at a different store, I realized that the sensors of the machine are very sensitive and it IS important to have it cleaned and tuned on a regular basis. I'll just keep my fingers crossed that the repair job will be done correctly.

Islay Corbel - I'm not blaming computerized machines. I'm speaking from my experiences with the two computerized sewing machines I've had compared with the mechanical machines.