Help we are stressed!! We have hired a tile company to remove the existing flooring - -tile that has been put in very bad - -not even grouted yet. The house had never been completed when we bought it. When we left them yesterday they had an electric hammer and were removing the mortar and tile. We were under the impression the mortar was difficult to remove and they were dealing with it.

So, this afternoon we stopped by to check the progress only to be faced with a layer of fresh wet mortar poured all over the existing mortar. They have removed the tile. Is this normal? We don't want the floors uneven going from one room to another or just from one area of the room to the other - -this mortar is about 5/8" higher then the rest of the area. The old mortar and tile was not completed in the room - in some places it was up to 2' from the walls. This new mud was only poured on the old mortared area not the entire room. Are they doing this to help get the old mortar out?? Is this some process we cannot understand since we are not in the tile business?

Please help shed some light on this process for me. We have a call into the tile layer - -waiting on his call.

Thanks