kendrastandley, as a designer and fellow professional on Houzz, I can appreciate that Thirdstone is in business to work for his paying clients and while Houzz is a great medium to gain new potential clients I'm sure he carries a heavy workload and his inability to gain certain information should be acceptable. I too am asked questions about art work, backsplash tile, paint etc. and sometimes we do not have access to the information because the home owner selected these items and when we do ask the home owner to provide this information after the fact, honestly some of them don't make it a priority... as much as we may request. That being said, since the popularity of Houzz, I have been requesting all finish information for all my jobs in the event that Houzzers may be interested. I wouldn't think any professional is fond of answering a question with "I don't have this information" but please understand sometimes it just isn't possible to answer.