We purchased SILESTONE (COSENTINO) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) on 3/4/2016. After discussing different installation options, we chose to use Lowes installer which was COUNTER FIT STONE (Sacramento Ca.). All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty.

The SILESTONE countertops were installed by COUNTER FIT STONE on 3/28/2016.

Fast forward to Thanksgiving 2017 – YES, a mere 20 MONTHS after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. This spot of the counter top is in what we refer to as “no mans land” meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, No prepping, No washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the “house settling” story.

No worries I thought (Big Mistake), we have a 20 Year warranty and it has only been 20 Months…. No problem – Right? Absolutely Wrong. This is where all three companies – SILESTONE (COSENTINO), COUNTER FIT STONE & LOWES have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home – That’s Customer Care at its best.

I emailed Lowes kitchen design department first 11/27/2017 to report the problem, they emailed SILESTONE (COSENTINO) which in turn issued a warranty claim number. SILESTONE (COSENTINO) advised that the installer - COUNTER FIT STONE would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was November of 2017, No one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and NONE of them have responded. Today I sent yet another inquiry in regards to the warranty and finally received a response from COUNTER FIT STONE that the warranty claim had been denied as it was “Not a Manufacture Defect”…..What?…OK…what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months?

After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at Silestone……Issue useless warranties and find any reason to deny all claims, in my case there isn’t even a reason for denying the claim. No one came out and inspected the crack. The claim was just denied after the Silestone countertop cracked within 20 Months of install. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in CUSTOMER SERVICE and HONEST DEALINGS. BUYER BEWARE.

My husband and I put a Silestone quartz countertop by Cambria in our previous home; when we sold it the countertop still looked great with no imperfections. Now in our new home, we put a Silestone quartz countertop by Cosentino in December 2022. This Cosentino countertop is falling apart within six months. It is easily scratched, even by plastic. It is chipping, flaking and many little divots are appearing. My husband and I were never careful with our Cambria countertop and it remained intact. We have been careful with this Cosentino countertop and keep trying to find new ways to be more protective so no more "little" damages occur to no avail! Also, the Cosentino warranty of 25 years is useless.

Does anyone know how to stop the Silestone quartz from the little pock holes and scratches that are easily occurring?

what an unfortunate business name - Counter Fit Stone. Yikes.

"My husband and I put a Silestone quartz countertop by Cambria in our previous home...

You either put in Silestone or you put in Cambria. That's like saying I bought a Ford Chevy.

Material composition wise, the two are virtually indistinguishable from each other. It's all the same stuff, no matter how many flips and cartwheels manufacturers do to prove otherwise.

Overfill the holes with superglue and after it hardens, scrape the excess to flush with a porcelain razor blade please. Maybe just a poo of polish to bring up the gloss on the larger ones.

I am a fabricator. The "pinholes" are a slab defect but easily remedied by a competent fabricator. The other complaint about the crack is likely an installation issue and the response from the various parties is typical for a big box store job (at least in my area.) It is also possible it's a material issue as I have had rare occasions where a crack developed after installation for no apparent reason. However, usually, if the slab has an invisible defect the defect will become apparent at some point during the fabrication or installation process because of all the handling of the pieces which inevitably creates stresses that will never occur once the parts have been installed. When you deal with a good fabricator you are working with and directly paying the people that make a living servicing customers directly. Sometimes, as a fabricator, you do things to make the customer happy and eat the cost.