I'm so sorry.

You were so genuinely excited this morning, too.
It will all turn out fine, but what a bummer.

Sounds like they have a sloppy ordering system. The fabricator that I use has about 2 or 3 pages of info that you must initial (ie. color, edge profile, overhang amount, sink make/model, sink reveal, splashes or not, type of range install....etc.) Fabricators that don't take care of these details will learn in lost profits!

I'm a KD and many times, a client starts out wanting one color, then changing it. Once I fax in the order (the original quote), I scratch out the old color and write in the new. But still, I like that the template crew double checks EVERYTHING. Then they fax all the paperwork back to me and have me initial all the paperwork too.

For all of you out there getting new tops....be there when they template and verify everything....if they don't. Ask for copies or faxes of the paperwork with selections.

I'm so sorry that happened to you; as adults we don't get really excited that often and to be let down at the last minute really sucks. I hope they compensate you in some way.

Oh that is so disappointing! I hope they make it right for you. Waiting is the hardest part :(

Thanks for the good advice kompy. I am one of those people who make up their minds quickly and seldom change it. I liked the Kalahari right off and never changed my mind.

The installer was happy that I was home and noticed before he went further. They did offer me approx $2000 off but really if you could have seen how it looked in my kitchen you would have refuse it also. Just couldn't walk into my kitchen every day of my life hating those countertops.

You were certainly right to refuse. I only got the wrong oven, but I know how it feels to expect to have something done and it doesn't happen. By a week after you have the counters you love all of this will turn into a distant memory. These are the kind of things that make future stories better! Hang in there. :)

oh bellcrest, that is terrible (every time I see your screen nmae, I recall the pics of your beautiful boxers). You made the right decision, no amount of money or free is worth you hating the kitchen you worked so hard on.

I'll sympathise with you as I am going thru a similar situation. My counters and sink went in with no problems, I had running water again and actually ran a load in the DW. Then the work supervisor came by and declared the paint work on our cabinets unacceptable. I had noticed 3 areas I wouldn't accept, he noticed much more. So, Monday a new painter came out, taped up the kitchen, put that stupid plastic back up and is here all week sanding the cabinets and re-doing them. Having my kichen back for 3 days was such a tease :(

But, in the end and the big picture, we live thru the grief and end up with the visions we had. Hang in there, I know how disappointing and downright sucky (ooppss) this is and I know you have a longer wait time than I do ahead. So sorry you are going through this!!

Go hug your beautiful boxers and let them lick you to death. It won't feel like the end of the world then, right?

Oh bummer!

I know how disappointing it is! I went through innumerable delays with my granite installation- ended up having 4 out of 7 pieces replaced, and am now living with a cracked peninsula and the company has gone out of business. So, it could be worse... :>)

Perhaps this is also a good time to review with your KD what kind of seams, spaces to wall, etc are acceptable. Take a deep breath, if you remain pleasant but firm, chances are you will end up with an awesome installation, as they will be aiming to please! :>)

How disappointing! As cliche as it sounds, I bet it will be worth it in the end. I think you absolutely made the right choice not accepting their mistake, even for a big discount.

Did I read right in the other thread that it took them 3 months from ordering till it was ready for install? We got granite, not quartz, but that seems like an awfully long time!

I am not quite as upset as I was earlier. A couple of glasses of wine later and some good time with dogs and DH, things are looking brighter. Still waiting to hear what they plan on doing to resolve the issue. when one lives in a less populated out of the way place one learns to be more patient. The fabricator is in another town 2 hours away. So I guess it will take time to get this sorted out. Thanks to everyone who has commented about this. Your advise and support is certainly appreciated.

Oh Bellcrest,
This is just terrible news. You must be devastated.
All because some fool ordered the wrong color.
Despite this horrible situation, be really proud of yourself.
You stood your ground. You would forever be saying to
yourself "This is not the color I ordered."
every time you looked at your counter and used it. It is
excellent you refused them. They need to fix
this right away.

Despite this very huge snafoo, you will get through
this terrible time. The dishes in the tub, the nightmare
of trying to clean your place up without a sink is
all going to be part of the beautiful ending when
you get the counters you really want.

My boxers send your boxers big snuggles and boxer
kisses to help cheer you up.
A huge boxerfan,
~boxerpups

I don't know what thickness your counter is but we got the 2cm with a thicker laminated edge. Because of this we needed a plywood sub-top on our cabinets. We got the sink installed into it while we were deciding on our counters (took almost 4 months!) so that we could still cook and wash dishes. Had to be done carefully since plywood absorbs water, but it was a whole lot better than washing in the bathroom or laundry sink! ;)

Glad to see that you are dealing with this better now than earlier in the day. Its so ridiculous. I am soooo done with contractors, electricians, plumbers, fabricators, painters, alarm guys, EVERYONE. I want them all to go away and never come back!! Last night my sink and dishwasher were finally hooked up and when I used it for the first time at night, my basement ceiling was leaking!! The plumber forgot to put a cap on something. Just do your job right! Thats all we ask for right?

Anyway..sorry for the ranting..but its so crazy that we have to wait anymore than 1 second longer for something we ordered and paid for because someone else didnt do their job correctly. In the long run, as you know, it will all be fine and perfect. Life is too short. Enjoy your wine and your doggies. I'm another Boxer fan. My poor guy has to be kenneled for 3 days starting tomorrow because our floors are getting done:((

Enjoy your counters when they come in and kudos to you for not settling. Patience is a virtue and everything will work out..just a matter of time. Good luck and keep us posted!! :))

Aww, what a shame. My countertops went in last Friday and I was on pins and needles until I saw everything in place! Aren't you glad you were home to stop the installation!

I'm glad you refused their compromise, and I'm especially glad they're going to resolve it to your satisfaction. Frustrating as it is, it will be worth the wait to have it look like your vision.

So sorry - I was in throws of a renovation only six months ago, but it seem so long ago now! Hang in there and hold out for what you want!! It will all be worth it in the end!! xxx

jwins,
I could not agree with you more.
I wish they would just do their job.
Thanks for your post it made me feel better
and I hope it made bellcrest better too.
~boxerpups

Your kitchen is going to look beautiful from the pictures I've seen! In the end, you'll be happy that you waited to get the counter top that you really want. It's great that you have the doggies to pet, at least it helps with the blood pressure!

oh my what a disappointment! so sorry! BUT you WILL get exactly what you want. It's going to look gorgeous

I am so sorry for your disappointment and now a delay. But I am so proud of you that you didn't give in to something that you really did not like. Good goin'!

So happy you were home to refuse the order. Imagine if you weren't and they were installed! yikes. It pays to be around thru all the process that's for sure.

I'm in your boat: washing dishes in the upstairs bathroom sink. But I'm getting granite and the wait is only a week from the template to installing. I went to the shop to see the stone and see the template laid out on the stone so there would be NO surprises next week. I had to take off work for this kitchen renovation but it's so worth it not to have any aggravation. Keep repeating: soon it will all be over! ;-)

This too shall pass - and definitely stick to your guns. Our kitchen model is at 16 months (yes, that's 1 year, 4 months) and counting. I lived without a functioning stove for a year and two days. Lots of hard work and sacrifices (we're DIY so even more so) but in the end I know it will be worth it.

They called today to tell me that best case scenario my countertops will be here in 2 weeks. worst case scenario it will be 4 weeks. So, at least they are trying to fix this problem as quickly as possible. It helps to hear other peoples stories and know that I am not the only one who has to llive through screw ups and delays.