Yoir card will allow you to dispute the charges.

Start with a written record: save every email, text, the order sheet, the invoice, and dated photos of the installed lowers and the empty wall space above them. Send the dealer a short written note with the exact measurements (the uppers are 6 inches too tall for that space) and a deadline for either a corrected order or a refund. Ask for the manufacturer's order number and item numbers so the manufacturer can confirm what was ordered and be contacted directly. If nothing moves by the deadline, a demand letter and a complaint to your state's consumer protection office are the next steps, and filing that complaint costs nothing.

Thank you! Appreciate your advice.

You're welcome, Deb. Keep copies of every dealer reply as you go, since a dated paper trail is what carries the most weight if this moves to a formal complaint. I hope the uppers get corrected soon.

Is the designer an employee of the dealership? Or did you order from an independent designer who ordered from the dealer? Did you supply room dimensions or did they do a site measure? Was a layout approved by you?

Dealerships all work differently so it's kinda hard to know what to say. However, 6" error is huge. I know in my area so many of my competitors aren't measuring anymore....they expect the homeowners to supply all dimensions and site conditions. I've had several customers come to me because we measure.