expectations from professional painters

17 years ago

Hi-

This is my first time here so I'm hoping you can help me. We had major damage from Hurricane Ike and we're just getting to the final phases of our remodeling. After the painters left, I was noticing that there are paint spatters all over the place on the trim that was not repainted. There are places where in the corners, the colors do not meet and you can see the base color. Then there are areas where there is plaster "splats and drips" on the wall that were just painted over. Lastly, I had a dark red painted in one room. You can see just about every roller and paint stroke through the whole thing, down to where they cut-in to the trip and along the ceiling. Am I being too picky if I point these things out to them when they come back and repaint the areas that the sheetrock guys messed up at? Almost every window sill has dripped paint, trimwork and the spindles on the stairs, plus on the glass of the windows, etc.

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Comments (5)

sierraeast
17 years ago
You have "painters", but they dont sound too professional. The first thing i would do is take pictures of all the areas of concern. Definetely point out all those areas and insist on correction. If they refuse and a state license is required in your area, they can be reported to your states license board. a negative "word of mouth" will be on them as well. This unfortunately wont get your painting straightened out. You will probably end up getting a pro in there to straighten up the mess, but hopefully a negative on their license as well as a bad reputation will keep it from reoccuring by these so called "pros".
bush-gardener
Original Author
17 years ago
The sad part is I did check references and the BBB. They were all excellent. I'm hoping that by pointing it all out they will make the corrections. I just wanted to be sure that I wasn't being too picky.

Thanks!
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allison1888
17 years ago
You are not being too picky. Unfortunately, you should have checked more carefully before they left, but we have all made that mistake -- it looks good from a distance and then you start looking around and notice things. I would call and start off very nice and professional -- gosh, you had heard such good things about their detail work and there are a few areas that need a little more work. Perhaps their best detail person was off that day, but you'd really like that person to be on the crew that fixes it. Play off the fact that you could be a good referral source, etc. Then go through it carefully when they are there -- make a list. If they are not cooperative, you can always get more firm/mean as you go, but don't scare them off before you give them a chance to fix it.
shadetree_bob
17 years ago
Down here on the Gulf Coast there have been quite a few instances of companies from out of the area coming in and buying out some small company and then working under their name, license and reputation. They are here for the quick buck and then so long sucker. The only way to protect yourself from these carpet baggers is to make sure all work is done completely to your satisfaction before you pay.
homebound
17 years ago
Deep red is one of those wall colors that requires several coats to appear uniform. We painted a prominent wall and it took 4 coats (the paint dealer predicted 5).