Check your manual to make sure you are threading it right - if it's not in the tension control correctly it won't wind smoothly. Also check to make sure that the bobbin is all the way down on the winder shaft and that it is pushed all the way over to the right to engage the winder correctly.

If everything seems to be set up correctly and it keeps doing the same thing, take it back to the dealer and make them fix it. If it's new it should be under warranty!

Donna

thank you - will give check the bobbin now..