Lots of dealer complaints because they don't make most of their stuff in house and have poor customer service. They order from Conestoga and assemble the puzzle. You might as well cut out the middleman and do all of that yourself.

I'm not sure that is true. Their factory is only a few hours from me and I have been there. They make everything in house and can do custom stains and paints. In fact, you can bring them a sample and they will match it.