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kathy_94952

Granite installation - problems? with Pics

15 years ago

Hi, all. I've been quiet for a while, head down, just gettin' it done. But now I could really use your advice and counsel.

Our granite was installed yesterday. I'm not as in love with it as I was at the slab yard, but I know I will be happy with it. Overall, it looks great, except there are several details that aren't looking as good to me as I think they should. My questions are:

- am I being too picky? Which of these should I just accept and which are unacceptable?

- which of the unacceptable can be fixed/improved and what can I reasonably ask the fabricator to do about them?

- which likely can't be fixed/improved and what can I do? Do I have to just accept it? Can I reasonably ask for a discount? Or what?

Okay, now to the specifics:

The sink under the window is off center in the sink base

The seam in the middle of the sink seems wide, plus it looks like there was a badly fixed ding (at the top of the seam in the picture). This is especially annoying because the two pieces were cut apart - this was all one piece of stone that they said they should do a seam in because it would be safer to transport it!

The sink reveal is uneven/inconsistent.





The seam at the cook top is much smaller and less noticeable than the seam at the sink, you really have to look for it, even though the joining pieces are from 2 different slabs. But it isn't flush at the surface (it's indented, like caulk between tiles)

The two pieces of granite on either side of the backsplash seam behind the cooktop look really mismatched. This is a focal point in the kitchen, and it looks to me like a really bad choice of the small piece to the left. It matches the counter top nicely, but what I see most when I look there is the backsplash. The mismatch at the seam at the front of the cooktop is fortunately a whole lot less noticeable.



This all just about has me in tears because I've been dealing with a nightmare of a cabinet maker and my house is full fleas while all this is going on! But I'm in the home stretch - kinda. At least I should have working sinks, cooktop, and dishwasher by the end of today!

I really believe the fabricators are reasonable folks, I'd just like some advice in how to approach them and to be reasonable myself. Thanks in advance for any and all input/advice.

Comments (9)

  • 15 years ago

    I would be upset too on all your points. If you have a general contractor I would have him be the bad cop. Ask for a redo or $$$ off the bill. Sorry

  • 15 years ago

    I understand why you are not happy. Don't settle for this. I think that it should have and could have been done better.

    Did you see examples of what this fabricator/installer could do with a seam? Were the seams you saw in the showroom like this?

    I wouldn't be happy about any of it.

  • 15 years ago

    Thanks, yankca and bee, it's nice to get some validation. Sometimes it's hard to know if I'm being too much of a perfectionist.

    yankca - we don't have a GC, so I have to be the bad guy. I don't have a problem with that, I am just trying to understand what's reasonable.

    I hope and think all of the seam issues can be better, even the one in the backsplash. There's plenty of granite left from which they could get another small piece; it's only 5" by about 27" long.

    The items I really don't know how to handle are the sink issues - the fact that it's not centered and the sink reveal is so uneven. I don't get the deal with the reveal; I also have a prep sink, and the reveal all the way around it is beautiful and consistent. Anybody have any feedback on what to ask for around these?

  • 15 years ago

    The cooktop issue should be east to remedy. I do know one thing, they did not have to cut that a seam for the sink. I thought they only did that when they needed two separate slabs. And overall, the seams don't look very nice.

    As for off center, it doesn't look bad at all. Of course, mine is an inch off and I was upset. And, my reveals on both main and prep are inconsistent. That wasn't a deal breaker for me.

    I know it's a let down after all that planning and obsessing. I right there with you!

  • 15 years ago

    Hi kat, i totally feel for you, and i'm sorry. My peninsula granite juxtaposition with the sink run is just like yours...2 different shades. Actually, 2 different veining patterns as well, so it REALLY is noticeable. So painful that i couldn't bring myself to post it here. I'm leaving it as is, since to replace would be at least a thousand, and i really just want my house finished at this point. Plus, I DID choose the granite. I do think they can do wonders with seam repairs these days, and the mismatched backsplash can be replaced. Best of luck to you!

  • 15 years ago

    Honestly? You are being hypercritical about things that no one else will see, and you won't even notice in a month. Every thing is well within industry standards, or a subjective aesthetic judgement. I honestly didn't even see the issues with the sink, even after you described them. The seams aren't the tightest, but they aren't too wide either. Perfectly acceptable within standards, but not perfect. Workmanlike. The only thing that I would approach the fabricator about is the backsplash piece behind the range. And he might not be able to have a better color match with the amount of granite left over after the main counters were cut out. I'd ask if one of the pieces could shift downward so that there wouldn't be a seam behind the cooktop, and then cut another piece that puts the seam to the left or right in a less noticable spot. And that's it. The counters are beautiful!

  • 15 years ago

    The off-center sink is not great, but might be the most impossible to replace. I wouldn't be bothered by the unevenness of the sink reveal, since this is indeed the hardest part of fabrication and it doesn't seem terribly noticeable (to me) - but I think you're the final arbiter of that.

    The seams are indeed poorly done and I'd ask for a re-do of the epoxy there. (The big chip at the top back seam and the sunken epoxy in the front are not within industry standards, btw.) It sounds like the match at the backsplash might be pretty easily fixable, which is good. Have them bring and mock up the new piece for you to see if it looks better and for you to approve the match.

    Courage! One of our actual granite fabricators will probably be along soon to give you their perspective.

  • 15 years ago

    I can't tell you how much this forum means to me! I am almost ashamed I have forgotten about it lately in the midst of my doing, doing, doing. But being able to communicate with others who are going, have gone, or are about to go through the same process is so helpful to me. Thank you, thank you for being here! Your support and knowing that many of my granite issues can likely be improved has me feel so much better.

    houseful & juniork - I'm sorry to hear about your granite pain and that it seems there's nothing that can be done about it. But, dare I say it, misery loves company. :) The good news is that, as greendesigns said, we will likely not see the unfixable things at some point and just fall into loving our kitchens.

    GreenDesigns - interesting idea to move the BS granite around - I'll have to see if just swapping the two pieces on that wall will work match-wise with the counter below. Otherwise, it would introduce an additional seam.

    circuspeanut, I love the idea of looking at cutting a new BS piece and looking at it and the match before actually installing it.

  • 15 years ago

    I agree that they should fix the bs by the cooktop. While it is now awful, it would be easy enough to do it better and it is the least they could do for you.
    The rest is really not that bad to me. Because your faucet is not centered on the sink and there is no window centered on the sink cab, I don't think it will be noticeable as a flaw to anyone. The reveal and seams could have been better, but they are ok.
    I'd explain to the fabricator that I am not thrilled with X,Y & Z but that if he fixes the bs by the cooktop (and maybe fills the one seam to be level), then you will accept it as good enough.
    Have you mentioned your concerns yet? Have you paid in full?