I spoke with someone last week who said they were expecting a shipment of grids any day. I have to say that I LOVE the sink, even without one grid. There is no better sink at that price!

Tom is the owner. Tom@...

For more than six months I have been waiting for a shipment of an O-ring.

I bought a faucet from them. It had a broken O-ring. The O ring is of a non American size, The faucet is from China.

I've been pestering them regularly, and occasionally I've gone on a persistent campaign of calling back several times a day.

This somehow reminds me of "I Know an Old Lady Who Swallowed a Fly"; it reminds me that only with an O-ring will my faucet work. I've haven't gotten around to rewriting the lyrics to suit these circumstances.

hth

I don't have an issue with the quality of the sink. I do have an issue with the customer service. At the end of the day, that is what defines a good company. Communicate with your customers. Answer inquiries promptly. Keep them informed at all times. Sorry about your faucet. Six months is outrageous.