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bmorepanic

Floor saga.... plus voting! (long)

15 years ago

Starting with the ballot questions:

Have them do it again?

What to do about ref door?

What is wrong with this d--n floor?

We picked out vg heart pine for a floor. It's beautiful to us - a combination of refined and relaxed. We knew it was softer than some floors - it's not the very hard antique wood. That is not the issue.

Finishing it is the issue.

Company 1

We hired to install and finish the floor. The install is ok, but in three attempts, they were unable to manage to keep their tools or the finish clean and they were horrible at sanding. It literally looked like the untrained homeowner sanding job on the rest of the first floor - plus hundred and hundreds of pieces of "stuff" in the finish. We finally gave up on them. Total finishing attempts 3.

DIY - bona

I'm actually pretty good at sanding with a buffer. We were able to remove the bad finish and get rid of about 60% of the most visible sanding issues without removing much material. However, correctly applying bona is beyond me - I'm just too slow.

Our handy guy also tried it (twice) and got really good with a buffer too! We asked him to try knowing he had never done a floor. His attempts were much more even - but its very easy to leave a puddle behind and after two tries at the floor, we all agreed to give up. Total finishing attempts at this point 7.

The highest rated Angie's List contractor

With much fear, we allowed this contractor to do the entire first floor - including refinishing the previous owners attempt. Other than being gun shy at this point, the fear mostly involved the amount of floor the previous owner had removed and how uneven the current surface was.

The floors in the other rooms were coated with three coats of water poly. They turned out so good, its ridiculous. The chops are about 90% gone - what's left is smoothed into the remainder of the floor, we asked for a few board replacements and if you didn't know it, you'd never be able to tell.

But then, there is the kitchen floor. So far they have come back and done the whole thing again twice for skips and finish ridges; twice for patches; and I still have one set of ridges and one small skip. So, at this point, the total finishing attempts on this floor is 11+two patches.

They did a number on the paint - worse than I had hoped, but better than I had expected. about 4 hours of touchups in the other rooms - we haven't done the kitchen yet, but looks like less time. The only serious thing is a dent in the refrigerator door - looks like a handle. They kinda denied doing the dent, but we did point it out immediately. As it turns out, I have photos of the ref that are dated about a week earlier than do not show the dent and no work-people had been here in the intervening time.

We have a good relationship with the contractor and they are completely embarrassed about the kitchen.

We're tired. This set of attempts has gone on for about a month. We're tired of dusting. We're...

Comments (20)

  • 15 years ago

    Yikes..I'm so sorry. I can't get a good idea of what the remaining problems look like...How big of a deal they are. Will photos show?

  • 15 years ago

    What a nightmare! I would probably be tempted to just let it go at this point, but if you do, a few weeks from now you will regret it. You will not be able to walk into the kitchen without kicking yourself for not finishing it the right way.

  • 15 years ago

    Upstairs in our house all the floors were finished with poly and so incompetently that the material bubbled up between many of the floorboards producing sticky blobs that had to be scraped off. Occasionally we still find them. The floors (red oak) look plasticky. And someone walked on them while they were still dry so there is an occasional footprint visible in certain light.

    Our contractor was excellent overall and offered to redo them. But we left them simply because it was too much to redo. And over time, it really hasn't mattered. Some things came out perfectly; others didn't.

    For me, it was a question of % of aggravation vs cost of improvement (not always $$). Everyone has a different threshhold for this. You are asking so it's likely that you're close to thinking you might just let it go at this point.

    Some will look at the imperfections, as I always do, and say "next time around, if I'm still here." Others stay furious. Sounds like on of those 'go with your gut' things at this stage.

  • 15 years ago

    I'm exhausted just hearing about it. If it makes you feel any better bmore... I've got some ridges and bumps too. After awhile... ya' just don't see them anymore.

  • 15 years ago

    bemore, is your plan to try to keep the heart pine pristine or let it develop a patina? I want a patina on my oil finish pine floors so I would let it go.

  • 15 years ago

    so why don't you hire the Angie's list contractor to refinish your kitchen floors - or am I missing something?

  • 15 years ago

    Sorry for being unclear, weissman, this IS the highest rated contractor now doing the work. I think the floor is cursed.

    The rest of the first floor that they did are really insanely good. The newly rebuilt enclosed porch is so good it looks like "laminate" or a photo of a perfect floor.

    I am ok with patina - we expect it and lived with our own poorly finished floor for a couple of months, so we're sure.

    What's left is a skip where they glued down a plastic slider that was under a range leg with finish, sanded that off and missed it - about 4" round - mostly under the front drawer of the range. And a small area in front of the radiator that looks like a kid tried to comb their hair full of shampoo with their fingers - about 5" x 18".

    The one under the range doesn't photograph and the other is visible only at certain times of the day.

    The floor finish is so much better than it was and we are considering letting it go. I was afraid that letting it go would be crazy, but if its not...

  • 15 years ago

    I wonder if this pine had a oil/wax finish in it's day?

  • 15 years ago

    Those sound big. And like kind of dumb, avoidable mistakes. Has the contractor seen them, and what do they say? The 'skip' is bare...Unprotected? I'm leaning toward having them try to fix. A lot of work this week, then hopefully, good forever. At least it sounds like you haven't fixed the paint yet, so it's not like they'll ruin any recent work you've done.

  • 15 years ago

    Yup, its bare and the other one is wavy. Nope, they won't ruin anything outside of the kitchen.

    I'm getting kinda used to the zen emptiness.

  • 15 years ago

    Probably not what you want to hear, but if it were me, I would be annoyed by these flaws everytime i walked into the kitchen.

    To me it doesnt matter how many times if each time is still wrong?

    Good luck, and hopefully you ARENT like me!

  • 15 years ago

    Wow, bmore, I can see the pros/cons of both options, so I don't really have any good suggestions for you. Just checking to see if you made a decision yet?

  • 15 years ago

    They came, they fixed one more time and they left. And in their place came monsoon rains and tropical storm winds. So I KNOW the place at the front of the range is fine and I'm hopeful the radiator one is also fine, but there isn't enough light to tell!

    mtnrdredux - that was actually what convinced me. The place at the radiator lit up in the morning sun.

    Hopefully, just one more status report!

  • 15 years ago

    Hmmm...tommorrow's forecast:
    Partly sunny. Highs around 40. West winds 10 to 15 mph

    But Friday: Mostly sunny. Highs in the lower 40s. Northwest winds 10 to 15 mph.

    It looks like you won't be able to tell for certain if the radiator spot was fixed until Friday... I think you did the right thing...if the spot was that noticeable, it would bother you every time you saw it! (It would me, at any rate.)

  • 15 years ago

    YAY...Hoping that in the light of sun it all looks perfect!

  • 15 years ago

    Bmore--Glad you got it fixed. (That's how I was going to vote.) Hopefully this fix will do it. Please let us know how it looks when you can see it.

  • 15 years ago

    The radiator spot is actually perfect! And I finally haz toe kicks!!!

    Singing and dancing and drinking - or there will be when the bar reopens in 5 days. Til then, its carefully watching dh - "Not there, don't step there - oh noes!".

  • 15 years ago

    HOORAY! Can't wait to see the pics! I am jealous because I sooooo want my toe kicks!

    What did they do about the dent on your refrigerator or are they still claiming innocence?

  • 15 years ago

    Today arrived a refund that more than pays for the ref door. It took longer than I wanted, but its worked out and I'm happy. Surprisingly, we're all still talking to each other too!

    I'd like to thank everyone who contributed to this thread. It really helped to be able to air it out.

  • 15 years ago

    Refrigerator door refund and the perfected floor...I'm so excited and happy for you! I"m glad you hung in there.

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