Sounds like there was a interference between the connectors and the back brace of the range. Or it could be just a bad install for some reason or another. Did you pull it out and see if the utilities are set in the proper location? If the anti tip bracket was installed it could be a problem if done wrong too. Either way who ever installed should of made you aware that it could not back all the way. Did you get a back splash or just use the island mount supplied with the range?

Thanks jd. I wasn't here when it was being installed, so I haven't talked to the installer. It's so heavy, I can't pull it out by myself, so I guess I'll call him. I take it that an 1" to an 1.5" is too far from the wall? Is there usually space between the wall & range? If so, what's the norm?

Our blue star was installed a week ago. It stuck out probably 3-4" from the wall. The gas pipe was too tall. Also the outlet box for the 220 (previous electric range) was in the way. Finally the regulr electrical outlet (regular plug for electronic ignition) also let the plug stick out an inch or so. DH fixed all three issues (lowered the gas pipe, moved the 220 box and recessed the regular outlet) so now the range slides al the way back (except for the tile backsplash that is lower than the range backsplash, about 1/4"). I have attached a picture of the original install before DH fixed everything.

Poor install.... Should be touching the back wall.

Thanks Deb & Trevor. I knew it just didn't look right. Deb, it may be one of the same problems you had. I wonder if the elec cord is in the way. I'll be getting someone else over here to see what's causing it to be out so much. I thought it should be up against the wall, so back to getting it finished! If it's not 1 thing, it's another!

Thanks for your time guys.