Did you discuss how the template would be laid out on your slab? Did you talk about where seams (if any) would go?

Yes, we discussed purchasing a slab large enough so that we would have no seams, and actually got something larger than necessary. We were also assured the veining would run in the same direction across the kitchen. We did not discuss the layout of the template on the slab, however.

Was someone there during the install to express dissatisfaction or have you called to let them know they did not deliver according to your agreement? It's such a shame they ruined a beautiful stone. I would not accept this.

Yes, I was present once the install was being completed and was in tears. I asked about the seams and about the veining direction. There were many excuses provided, some of which were in conflict with each other. The apparent reason for the seams is that L pieces that large are risky to install, and I'm not really sure I ever got a clear answer on the veining.

I think he just messed up the cuts, realized, it, and hoped we wouldn't notice.

In response to their email request for final payment today, I replied outlining the reasons for my dissatisfaction and requesting that they call me to discuss a resolution. I think I'm going to request they re-do the whole job and heavily supervise every step.

Yes, hold your ground that must have been heartbreaking for you. They should do the whole thing over.

I've had women in tears; never over one of my jobs. It is the worst; I don't know how they can sleep at night. I could not install with a woman sobbing.

I'm so sorry! Some things are so obvious that it seems ridiculous to even mention them!!! Of course the veining should run the same direction!! I'm sorry you're having to deal with this. I don't think you should request that they redo the whole job, I think you should DEMAND that they redo the whole job! Good luck!!

I don't know anything at all about this stuff - but, if those corners were cut on a diagonal - it that what the word "mitered" means? So that the cut started in the front corner and went to the back, and the veining of the two slabs lined up - as much as possible - in the middle, at the seam, I think I'd really like that. The veining would still be caddy corner, but they'd meet in the middle.

Diynola: Have you resolved this? Has your fabricator agreed to re-do the job? Do not pay him under any circumstances. I have to say that I would have been in tears also. If they were supposed to cut two pieces with no seams, then how on earth could they have installed them with seams, and why did they do it without consulting you? They could have mitered the corners, and it "might" have looked OK, with your permission, but what I see in the photos looks like something my husband would do (he's not exactly Mr. Fix-It!). Yikes. I empathize complete. Please let us know how this turns out.

We got a full refund for the fabrication, but are out the cost of the stone.

We still have the countertop and are going to live with it, but realized today they sloppily cut a piece 3/16" over the edge of a cabinet and our stove won't slide in. So we're going to have to deal with that ourselves or pay someone else to come in and do it.

The company who did the original fabrication as pictured above was Signature Granite & Marble in Belle Chasse, LA (New Orleans area).

Did they say why they couldn't give you a full refund & take the stone with them? Seems like you should have been able to start over with a new fabricator and new stone? And now you have an issue with your stove? That's terrible. How do some of these contractors sleep at night?

I hope you get it straighten out get to enjoy the kitchen :)

Thanks for the update.

Have you paid them in full? I would not be happy at all & demand correction. Unfortunately you didn't layout the template on the slab, so they can always come back to that. I hope you get it resolved. It's a beautiful stone.

Oh I'm so sorry! People have no sense.

That's a shame. If you decide to re do it I would not pick out a stone pattern like that. Too much can go wrong.

Did you pay with a credit card? I wonder if you have any protections that might cover this situation.

I would take them to small claims court for a full refund. You shouldn't be out the cost of the stone when they screwed it up completely.

In fact when I was having my countertops installed, I paid extra for an L cut. I wanted the cut to go to where I had my garage (see photo with my arrow showing where) so there would be only a teeny seam where they had to join. I explained to the fabricator (granite yard and fabricator were the same company), the owner, my GC, and I even went to show where they should make the cuts on the stone. Even with my working out exactly where, they cut the stone too short. The seam was where the blue line was and the granite didn't match up at all. I refused to accept it.

DH and I went running around looking to see if we could find more of the same granite (our yard was out of it) and found it at a competitor's yard. Our granite yard bought the granite from the competitor and made good on our granite by recutting the countertop correctly the second time.

Having gone through it is why I say you should sue in small claims if you don't get your money back from them. If you have a friend who is a lawyer, maybe you can have them write a nice letter explaining that if they don't make good and pay for the granite you'll see them in court?

Ok im

ok with court I have all the contracrs emails and txts