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Install expectations?

11 years ago

just had windows installed and before I complain to the installer, I want to ensure my expectations are realistic.

Quality of trim: the trim was added, and caulked but the caulk wasn't cleaned up at all - before I paint, I will have to sand bothe of the trimmed sliding patio doors.

Drywall damage: when the original patio doors were removed, drywall was damaged. Granted - not much, but I expected at least an attempt to fix it. What they actually did was just push it back into place and then install the trim. It's not that noticeable, but it just seems a little shoddy.

Existing flooring damage: Original wood floors from 1971. When the original patio door was removed, it looks like pulling the patio door out caused one of the wood floor planks to split where it was originally nailed in.


So - my expectations:

* I would have expected the trim to be nice and "clean" - ready to paint.

* I would have expected some level of repair to the damaged flooring

* I would have expected the drywall to be repaired

Is this unreasonable? This is my first experience with new windows, so don't know what I should do...


Thanks in advance!

Anita

Comments (8)

  • 11 years ago

    Unfortunately it is going to come down to the level of repairs that were specified in the contract as well as how conscientious the installer is about how he leaves a jobsite. The answers will vary greatly from installer to installer on the level of repair/finish

  • 11 years ago

    IMHO....

    Contractor should have been more careful with the caulking

    Drywall - you said was not that noticeable. Next paint job will cover that up.

    Flooring - I believe this is your only recourse on contractor repair, or contractor to subcontract a flooring expert to repair or replace.

  • PRO
    11 years ago

    Both solid advice above...

    I'd add that there is a some gray area between what is required, and what should be reasonably expected.

    -Caulking: Yes it should be need and clean, essentially finish grade. That said, most woodwork is not installed ready for paint or stain. Some minor prep will be needed by the finisher in most cases. If it was understood by the installer that the woodwork was to be painted, that would explain why they may not have been as careful with the caulking. No excuse, but probably realistic.

    -Drywall and flooring: Most contractors will have verbiage in their contracts that will absolve them from incidental damage, meaning if they take steps to prevent damage but something breaks anyway during a normal course of installation, they really can't be responsible for that. That being said, I do think that most good companies will look at things like this on a case by case basis and either just fix it, or work out some type of compromise that is fair to both parties. It would be presumptuous of me to judge this contractor without more knowledge of the situation, but GENERALLY speaking, at best it is in poor taste for someone to just leave damage without at least discussing it with you.

  • 11 years ago

    If it wasnt stated in the contract, he wasnt obligated to perform it. This doesnt sound like a chop job.

  • 11 years ago

    fosterg -Would this mean if a painter was painting the exterior of a house and put the ladder through a window he would not be responsible?? : ) I personally know of someone who had their wood floor slightly damaged on an install of a patio door and the contractor repaired the damage. Much what any contractor with integrity would do.

  • 11 years ago

    Update - thanks to all for your comments. I just wanted to get a general idea if I was *way* out of line before speaking with contractor. Ive spoken with contractor and he will be repairing the wood floor, he's already fixed the sloppy trim job and also getting several screens replaced.

    I think, in general, there were sloppy elements to the install. I continue to find trash from the install, so they weren't the most meticulous. Either that or my remodel contractor totally spoiled me - when they left, I never knew they were here the job site was always kept clean - construction debris in a neat pile, always swept before they left, etc.

    Again, thanks to everyone.

  • 11 years ago

    Well explained home seal. We all make some mistakes, it happens. As long as a company fixes their mistake, its all good.

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