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darcyfarrell

I problem with my order.

11 years ago
When I ordered this clock, I originally clicked on the Uttermost Harrington clock 36" that said, in its description, that it had a "light great wash". That is the one I ordered and want. But, When I received my email confirmation, it did not show that as the clock I ordered. It switched to the clock that used the word ivory in its description. I was confused, but decided to wait to see what actually came. So, my clock arrived yesterday and it is definitely not the "gray" clock. It looks pink! I would like to have the "gray" one shipped to me please. I know for a fact this mistake is on your end because I was very sure I did not want the "ivory" clock. Please let me know what you will do to fix your mistake. Thank you.
Harrington 36" Wooden Wall Clock · More Info

Comment (1)

  • PRO
    11 years ago

    Please contact the seller directly. Posting order issue/questions to product listings, is not an effective or appropriate way to resolve order problems . No customer information or order number is included. With the information we have, we cannot see that Expressions of Time even sold this item. You should be able to look at your order, in Houzz, to determine who to contact, if it is not Expressions of Time. If you did purchase this clock from Expressions of Time, we'd need an order number, order date and customer name to whom the order shipped, but I wouldn't recommend posting this information for everyone to see.