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Return policy after 5 days?

11 years ago
My contractor will be building and installing this vanity for me as part of a bathroom remodel. I can't know if he will be able to build it within 5 days of receipt so what happens if it's 20 days and they open the box and thee's an issue? Do I have any recourse? It's a lot of money and 5 days is so little time to get it built and installed.
Parsons 72 Double Vanity, Matte White, White Sink, Gray Concrette Countertop · More Info

Comment (1)

  • PRO
    11 years ago

    Hello, this wood base comes fully assembled (no building required). All items must be inspected between 5 days of receipt to check for any kind of shipping damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but could happen. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later than 5 business days after the delivery, to inspect for damage. If we need to replace a damaged item it is in your best interest to contact us immediately, so we don’t sell out of this item during the time you waited to report the issue. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund.