my Roku device works pretty well, but I had to replace the HDMI cord once. Check the connections and your cord. And maybe the Roku website for support. Maybe you have a bum device.

That's entirely possible, Violet. I have talked to the folks at TCL; they want me to ship it back to them at my expense (not going to happen). I will check the connections.

If I'm understanding this correctly you have a TV made by TCL (which is apparently a large Chinese television manufacturer) that has Roku technology built it. This is not a separate Roku box, correct?

I'd suspect that TCL's support folks would have mentioned this but are there any firmware updates for the unit?

So the kind folks at TCL would like you to send their defective TV back at your expense? Any chance you bought the TV with a credit card, which may offer you additional protection?

Yes the tv has roku technology built into the unit. Unfortunately, the unit will not stay powered up long enough to find out if there are any updates. The tv was a Christmas gift that remained unopened until a few days ago as the room it was going to be in was being updated. I am going to try to retrieve the receipt from the gift giver and see if Walmart will do anything about the sitution.

oh, I understand now. It's a TV, not a stick or a box (I was wondering what TCL meant!) . So .. . my comment above is probably not helpful.

It seems that most retailers will grease the squeaky wheel, it's just a question of how much you squeak (or squawk, as the case may be). ;-) Does the TV has a tag indicating the date of manufacture? That should prove it's age without a receipt but a receipt should make things much easier.

IF NIB, walmart will likely take it back. If they sell the same exact model you could always buy it, stick your broken one in the box an return it. I'd feel guilty though if I had been using it since XMAS...if I just opened it and it's been defective all along....no so much so...

The box was just opened and the unit connected a little over a week ago, though I've had it since Christmas (it's been in a closet, in the box, unopened, as the room it was going in was not yet updated). So I do not feel guilty. Thanks for everyone's suggestion. Will be taking it down, boxing it up as soon i can get a bit of help from son to do it as I have a fractured wrist,