We are having the same problem. Paid for the crank and parts plus 3 day shipping on 7/2/2015 and still no delivery. Can't find any contact info, email does not work!

Wow! That is weird! I couldn't get anything on their website to even work. Did you order the parts directly from them? What link did you use.? This is so frustrating. Let me know what happens.

Just tried their link and got in to my account. No shipping info though. Also emailed sales@shadedepotcorp.com

Finally got a phone number (949)863-9288. Rep. indicated site is not working but they leave it up for info :(((! It is also not processing orders. You have to call

We have the big one with lights and speakers. We have had it for six seasons and live at the beach. We really love it but it is starting to fail. Thanks for the contact info. We are going to order new parts!

Same problem here with the fraying cord. It's only three yrs old and looks ready to fail. Otherwise it's intact. I guess they just sourced bad quality cord. Am writing to the email cited above.

I have the same problem, the cord already failed and unable to reach any one to address the issue. The numbers I tried are (949) 863 1629 and 9288, both are disconnected..Not sure what could be done to service it or even file a complaint

We spent over $2,000 for a Sun Depot umbrella with lights and built in music. While it worked it was great but we need to replace the power cord now. Have any of you been successful in submitting a request to the company?

they are our of business. I'm struggling to find a way to get replacement parts

That’s a bummer. Ours is still limping along. Not sure how much longer it will hold up. I bought another umbrella, but I got it from a local outdoor furniture company, so I can go back to them with any issues.

Does anyone have a manual for the one with lights and music? We cannot get the crank to stay in place. Thanks