You're probably better off having a local installer do the installations than some out of state truck drivers/delivery men especially when it comes to built in appliances.

AJMadison is a reputable company. They however use a trucking company with lightly trained personnel when it comes to training. When it comes to a basic electric range or refrigerator, no problem. For built in stuff, you are better off with a smaller local guy who does their installations. They will be better equipped to handle the possible iterations that occur.

Sometimes it pays to pay more in this instance. Just like with contractors the cheapest and quickest, rarely ends up cheaper or easier.

I agree, AJ Madison is reputable, and they have great prices, and I think they sincerely tried to be responsive to the problem here. But they created the problem; they shouldn't offer installation if they don't have process capability. We're all in agreement, though: hire a local installer.

Any time your cabinetry needs to be cut, or electrical needs to be done, you for sure don't want a truck driver to do it. And that is why local appliance stores who have trained staff that can do that are often a better bargain in the long run. You really aren't going to be able to hire those folks for ''just'' the install when you bought the appliances elsewhere. Finding anyone else to do both cabinetry and electrical with equal skill is a big crapshoot.

You're right, Sophie, you wouldn't expect a long distance truck driver to also be a highly skilled appliance installer. Which is why I'm surprised that AJ Madison calls their truck drivers "certified installers." I just wanted to warn people that no matter what AJ Madison tells you, they probably cannot provide installation, beyond the most basic, for your replacement appliance. They're a great source if you have a contractor doing a remodel, though, and if you're outside of NYS, no sales tax. Of course I wouldn't expect local stores to come out and install the unit you bought at AJ Madison, but you can sometimes get them to come down to the AJ Madison price for the appliance. And you're also correct - it isn't easy to find your own handyman who can do carpentry and electrical or plumbing and is willing to do just a small installation. That's why DB was happy when AJ Madison offered installation, because he could buy from them without finding his own installer. Which he has now had to do anyway.

This was just a case of live and learn for my DB, and I was hoping to help other people avoid making the same mistake.