Are you choices specified in your contract?

Attaching the kitchen granite difference picture. The granite on the left is what we choose and the contractor has put the granite on the right for our kitchen. its not matching with our kitchen cabinet chestnet auburn.

Yes.. My choices are present in the contract. The project manager agreed that's its not matching what's in our option selections document.

can you post a pic with the installed granite in place with the cabinetry and flooring?

I'm attaching few more pictures of the kitchen granite.

I posted the pictures to get an idea of the kitchen granite we choose and what was installed. Is this acceptable? We felt both the cabinet color & granite color are dark shade. we expected the granite to be a lighter shade to match the kitchen cabinet. Let me know your opinions on this.

Thank you for your response. You said it correctly. We go for new home to choose the options we like the best for us & its bit disappointing if its goes wrong. I will speak to them today evening and lets see how it goes. Thank for your help.

only you can know how much you'd like a little money back in your pocket rather than the granite you specified. look hard at the installed granite, and keep an open mind when you hear what they'll give you for accepting as is.

i cannot comment on the original choice and the product put in, and my opinion shouldnt matter anyway, its all up to you. it would be easy for me to say they have to change it, as i'm not going to give you any money.

really, its as though when you were choosing granite, and they said this one is x dollars and this one is free.

In negotiating with the builder, remember you have a lot of the power in this situation. The contract is on your side. Do not let them bully you into a decision you will regret later. (I have no insight as to whether you should push for the original granite or the cash.)

A real estate agent once taught me to "sit tight" in a negotiation. He said, "Just offer them coffee and don't budge". So, we sat in our home with them all afternoon, until dinner time. I started fixing dinner, and they finally caved! So, state what you want and sit and wait!

So sorry that happened. It certainly is all on your side. if you think you could learn to love it, you could take the money and do something that would have been outside of your budget. That could be a fun thing to do, but only you know if the trade-off is worth it. Good luck and stand firm!

Did you select a slab in person, or just select a sample? Do they know the name of what was installed? Granite can vary from slab to slab, and those look similar in pattern, but different in color. Were you warned that the slab installed may not perfectly match the sample? Good luck in your meeting!

Sorry to say this, but it does look like it's the same type of granite, but due to color variations, it came in darker than the sample you saw. The salesperson should have told you that there could've been color variations. That said, I think the color goes very well with your cabinets, and the floor is dark from what I can see? If this was an upgrade for which you paid extra, you have two options: assert that it should be replaced at no cost to you, TO COLOR MATCH THE SUPPLIED SAMPLE; or rebate the amount you paid extra.

Thanks everyone for your suggestions. Some of your comments help us a lot. I have a good news. We met the builder project manager. The discussion started with them telling us that they can replace the master bathroom counter top but they cannot replace the kitchen granite counter since these color variations are bound to happen. We still did not get convinced and showed the color & little bit pattern did not match from the model they showed us.

Finally they said we need to happy with your new home and agreed to replace both the granite counter top on the kitchen & master bath. :-) They asked us to visit their contractor showroom to choose the new granite counter top what we wanted.

Among the options they showed us we liked two options. 1. New Venetian Gold and 2. Santa Cecilia. I have attached the two model pictures below.

Choice 1: New Venetian Gold.

Choice 2: Santa Cecilia

It was tough choice to pick one of them and finally we decided to go with the New Venetian Gold since the Santa Cecilia was lighter in color.

Thank you all for your suggestions.

I have the same problem only it was a remodel.I can live with what they put in but I would have chosen a different cooktop for this color granite. It has been 5 months

Cont. …. since the install. They are aware of the problem and we have not paid anything toward the countertops. If I keep it, what is reasonable compensation!?

You got free tops. They can eat the cost of your keeping the tops or they can eat the cost of replacing them. Were I them, I'd cut my losses and move on.