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umairav7

wood like tile installation

10 years ago

I had wood like tile installed and the project was wrapped up a few days ago.


Unfortunately, the installation did not go hitch free from the beginning. The tile I installed is a large format tile (9" x 36 "). The tile had a bow in the middle. The owner of the company and the maker's representative came by and assured us that is not a problem but usual for all tiles of this size. They brought along a leveling system and suggested that will take care of the issue. Even though the levelling system was designed for 1/16" grout lines but our grout lines are mostly between 1/16" and 1/8" and in some places they are 1/8".


These guys didn't use painters tape to tape off the walls. I suggested it to them and they said the grout will come off. And then when it didn't come off they said its too dark and the grout sits in the wall texture.


The worse issue is that the grout has turned white(the grout color for installation was mapei) in some places and there is a haze across the surface of the tile. I had suggested to them to use a grout release but they preferred to go without. Now they say its because of the texture of the tile and its too difficult to get the grout out properly!!!


Here are the questions:

1) Is the bow usual for this size tile which ends up causing lippage after installation?

2) Had they used a branded levelling system like Raymondi, would they have been able to achieve 1/16" grout lines?

3)Is there anything that can be done about the haze?

4)Anything that can be done about the white stuff on the grout lines?

5)Should they have used painters tape to mask off the walls before grouting?

Comments (5)

  • PRO
    10 years ago

    I can't say for others, but I have never seen a tile installer use masking tape before grouting. However, we have also never installed tile in an area where there is no baseboard. I would think with no baseboard, something would have to be done or it should have been noted and you informed that painting the walls after tile installation would be needed. (During a remodel, it is normal for us to paint baseboards after the tile installation so I guess walls would be the same expectation.)

    As far as cupping, yes it is normal in all large format tiles regardless of whether they are rectangular or square. It has become a huge issue since large format tiles became so popular. Given that the cupping is caused by the firing process used to manufacture the tile, I don't see where a leveling system will mitigate that. Generally tiles are laid at a 1/3 offset to mitigate the issue - and it appears that yours are 1/3 offset from the photos. While it is an issue, we have not found a single manufacturer that will warranty against lippage issues or allow return of the tile if it is received and cupping is considered to be too extreme to install without lippage.

    Haze can be removed with a specific product manufactured for that purpose. It can be purchased at any tile specialty store. Folks on Houzz talk about having 1/16" grout lines and frankly in a large floor installation I have never seen it where there isn't some inconsistency. I would say that what you have is normal and looks good. As far as the white stuff in the grout lines, I have not seen that and am not sure what would cause it. There are grout stains made that can be painted on the grout to darken it again, but I can't imagine how long it would take to do a whole floor.

  • PRO
    10 years ago
    Call my
  • 10 years ago

    Thanks guys. The tile company sent out a cleaning crew to take care of the haze. We will know tomorrow how it fares. The tiles were supposed to be laid out at 1/16" grout lines. But since they weren't we were told that the grout lines will be hidden with the grout. Now I can understand that you can't hide the lines but I was expecting the lines to be flat with the surface of the tiles. My grout lines don't appear to be shallow at all. Can you comment on that by looking at the photo?


    moreover the grout seems to be coming out in places . Looking forward to your advice/feedback

  • PRO
    10 years ago
    last modified: 10 years ago

    Those are tight grout lines for the size of tile and floor application.

    The grout was washed out because they had such an issue getting the grout out of all the tile texture. In their defense not easy with these new tiles. Problem is that appears to be sanded grout also? Yes, the grout needs to be redone.

    They should have advised you in the onset that these are tiles no hardwood and although they mimic tiles they need grout lines. That would also alleviate the lippage issues. The grout lines should have been larger and you can't just decide what size or to eliminate them at will. Their are guidelines and MFG recommendations. They would have to be very refined tile like marble or some porcelain to lay them that close. In other words have a straight finished edge.

    They are down and I would have them re grout and be done. It looks nice. Make sure they use the entire bag of grout and some gallons of water if your tap stuff has issues to eliminate the white spots.

    By the way we have real textured hardwood and the wire brush lines are just as difficult to clean. Get used to it.

  • 10 years ago

    I used a large format tile in my bathroom with small grout lines. My installer is excellent and it looks great.