Well, I put down a deposit on a Little Giant in Lotus White. Installation with base does include bolting the base to the floor.

Oh that is very nice suburbanmd! Are you going to have the pedestal attached to the floor after it is installed or have it ready to secure while the machine is being installed?

You will love that machine. Can't wait to when you get it.

YAY!!! (Almost) welcome to the Little Giant club! One of the BEST appliance purchases ever. I love it honestly more each time I use it!!!!

I plan to have it fastened to the floor during installation...since it goes into spin without much prep, and the base will raise the center of gravity.

Congrats and from an old skool top loader lover..I'm jealous lol.

Congrats from me to...... I am so envious.....yellous

Thought I'd check in here, before arranging a delivery date. Larsi, have any issues come up recently? Are you still every bit as delighted as before?

Suburbanmd... I CANNOT be any happier with my Little Giant. I feel like a total nutjob, but I LOVE my washing machine. The flexibility, deep water rinses (once programmed) and endless options for anything you can think of is mind boggling.

I have never, ever loved an appliance more. I thought my Miele SpeedOven was my favourite appliance ever...well the Little Giant is beyond words awesome!!!

NOT a single issue. Perfection!!! :) :)

Here's the Miele truck in my driveway:

They came with the wrong base (12" closed instead of 12" open), plus it was damaged. I discussed base height with the installer, and he assured me that flexing won't be a problem with the 19" base. So they're changing the order to 19" open base, and will reschedule after they find out availability of the 19". Until then the washer will sit in the living room.

Now that would drive me to drink! Such a beauty just sitting there staring at me and yet not able to "play"! Congrats

I agree with Donna!! I do not think I could have it in my house, and not be able to use it!! When it gets installed, message me or post here.....I now know this machine inside and out!!! I can tell you what to change in programming (Supervisor level) and what NOT to change!!! lol

That's a dang shame....well you can polish it at least..and practice loading it. Lol.

Yep. When our Miele dishwasher was delivered and we discovered that some wires needed to be moved, it sat at the edge of the kitchen counter in its wrapping. After about 10 minutes my partner and I decided to do the work ourselves because we didn't want to wait all weekend for the electrician! Partly because we had a kitchen full of dirty dishes, but mainly because I couldn't stand being able to see it and touch it, but not USE it! I feel your pain. They say patience grows with age, but so far that hasn't worked out for me. Hurry up!

You all would probably have accepted the delivery guy's offer to install the washer on the base he had, and come back later when the new base arrived. I decided I didn't want the machine moved around any more than necessary, especially since I do have a working washer already. No, I'm not going to remove the packaging...though the Little Giant would make a unique piece of living room furniture :-) Come to think of it, with unfinished basement under the living room there's nothing keeping me from installing hookups there, except for residual sanity.

Oh, and this is actually my second Little Giant for the week. The first one arrived on Sunday from Amazon:

Glad I'm not the only one who finds it painful to watch this Miele. Professional. Washer. standing there, collecting dust. When my 220 lbs. Duet was delivered, I installed it myself - even installed the pedestal. Sure did it hurt when I lost grip of it for a second and it landed on my foot... but I needed to use it asap. ;-D

I didn't say I wasn't dusting it :-)

sububanmd-I wish you many happy years with this beautiful machine!!

Jean...ya think you and I will ever own a Miele?? I want one but actually I want an old old old slant front Westinghouse too. LOL...

I sure hope so Mama! I was thinking of you when I typed that! I saw a old Kenmore awhile back that I am still drooling over-but the Miele's would be a dream come true! Fingers crossed...

congratulations! It was a lot of fun reading everyone's remarks too!

Well, Miele called on Friday to say they had located a 19" open base in the US, and could finish the install on Tuesday (today). I got an email yesterday afternoon, giving the 2 hour window for today, between 10:30 and 12:30. Stayed home this morning and no one showed up, so I called Miele Concierge Service shortly after 12:30. The rep put me on hold, got back on the line and told me he couldn't reach the desk responsible for this stuff, and promised to call back. It's 5:00 and no call.

Assuming Miele gets it right the next time, what do you think they should give me to compensate for two uncompleted install appointments? The guy who came for the first appointment (who found he had the wrong base, and it was damaged) said Miele probably wouldn't charge me the difference between the 12" base I ordered and the 19" base he suggested, since they had screwed up the install. They did ask for the difference, and I did pay it, though maybe I should spoken up instead. If comping the difference ($154 plus tax) would've been fair compensation for the first screwup, what do you think is fair now, adding today's no-show with no notification? Is it too much to ask to get the base for free? That's $565 plus tax. If anyone is thinking of a big gift card for Miele Care Collection, let me say that's worth nothing to me because we don't use scented products.

I was already annoyed. Now that I called Miele Concierge again, I'm steamed... They said I was removed from the schedule because I didn't reply to the email giving the 2-hour window. Here is the email:

It doesn't ask for a reply. Would you reply to an email like that, or would you just update your calendar? This really sounds like an excuse, not the truth, I hate to say.

They gave me a new date of January 18th, but there's a problem because it was agreed between me and the guy who delivered the machine that he would come back the next time (he was scheduled to come today). He's on vacation next week. He's familiar with the installation, particularly the important detail that I want the stand bolted to the basement floor. He wasn't going to do it if I hadn't asked, but has the equipment on his truck and is able to do it. Before I placed the order, I had called Miele to ask about stability on the stand, and was told that it has to be bolted down (you might remember that from an earlier thread).

I told the rep tonight that the installer has to come prepared to bolt down the stand into concrete. He said they don't come with equipment for that, and I replied 1) The first guy was prepared to do it; 2) The installation instructions require it, per my pre-order phone call and the install instructions online. We left it that he is going to contact Miele Professional installation, and get back to me tomorrow. Now I'm thinking that maybe they should be sending a special Miele Professional installer, since I've bought a Miele Professional machine.

Oh, and I asked about compensation for their screwups, and he offered to refund the $99 delivery charge, which isn't enough for two screwups, especially when one of them is just flat standing me up. He said he'll have his supervisor call me. Maybe I have to call tomorrow and ask to speak to a supervisor. Normally I get annoyed at glitches, and then swallow it and move on. But I'm really steamed now.

Escalate to the supervisor. When you are spending that lind of money for concierge service this is not acceptable.

T he email is simply a notice. i've had many of them. A reply has never been necessary. That is BS.

I would ask them for whatever compensation you think is fair. You will get something.

I am so sorry you are having to deal with this. You do need compensation. You have taken time from work, I assume. What is your time worth. They have your product, that you've paid for and are not able to use due to their difficulty with organization.

WOW....I am so sorry! As I've mentioned, we have 9 Miele appliances, and we have NEVER replied to the email, like you received. That is non-sense. Escalate this to a supervisor, and email them the appt. email, and tell them to show you where it states you must confirm!

When we ordered our Little Giant, our local authorized Miele dealer told us installation would be in 2-3 days and the unit was in stock (1 stainless in the USA). We placed our order, and then Miele called us to let us know delivery would be 4-6 weeks (we had already sold our Electrolux W & D). I literally lost it. I went from politely agitated to mental!!!!! I got in touch with everyone I knew at Miele, and I caused a sh*t storm! They delivered and installed it that Saturday ;)

Keep us posted!!!

Just spoke to a supervisor. No final resolution yet, but I found out:

1) They thought I hadn't confirmed on Friday for Tuesday, though in fact I called twice (once to speak to a specific individual, which ended up being a voicemail to her, and the second time to make sure she got the message).

2) The install could not have been completed yesterday anyway, because the stand was shipped to the wrong warehouse. In a previous conversation they said the stand would be shipped directly to me, which made sense.

Funny, huh?

P.S. Larsi, 4 to 6 weeks at the laundromat wasn't your cup of tea, huh? Shocking :-)

Larsi..in that 4-6 week period you could have RENTED a washer from Sears...I understand they need the business LOL.

The supervisor I spoke to yesterday took ownership of the problem, and now we're hopefully on the right track. She called Miele Professional about installing the base. They told her about a special set of legs for the base, that ensure stability and full spin speed without bolting it down. They've ordered a set, which were originally going to ship to me directly, but are now shipping to the installer's location. My installation is scheduled for this coming Monday, with notification on Friday of the 2-hour window. It isn't clear yet exactly how the legs do their magic. Maybe they glue down to the floor, or maybe they're like outriggers to effectively widen the base (which I have room for, but many installations wouldn't).

We agreed on compensation: the price difference between 12" and 19" bases, plus the delivery fee.

Just be firm with them, they do not want troubble. I've gotten stuff for free when it has taken to long. Got the top arm of my top of the line dishwasher in my hand and they ordered the wrong part and said it would be 2 weeks before they could fix it. I live just at the southest parr of sweden and I could go and come back from germany in less then 24 hours I said to them, i think it took 2 days and the repair for free.

Baught a floornozzle for my vacuum, used it tvice and it brooke, they shipped a new one.

I think after you have gotten this lovely piece of machinery gooing this hassel now will be soon forgotten

X Björn

suburbanmd - I am planning to order a Little Giant washer in the near future. My laundry room floor is limestone and I prefer not to bolt anything to it, if possible. I would really appreciate it if you would post a photo and model number for the base and "special set of legs" that you were told do not require bolting to the floor.

The information that you, larsi and others have posted about the Little Giants has been extremely helpful. Thank you very much!

Tucker Zoey, I'll post pictures of the base and the feet once it's installed.

This page includes the Little Giant bases:

http://www.miele-pro.com/us/prof/products/34.htm

The boxed bases are said to match the stainless steel Little Giant. For some reason the open bases are painted "octoblue", rather than matching the white Little Giant. The mismatch doesn't really matter to me with the washer (white) going in the basement. I prefer open base because there's always a chance of the basement floor getting wet, in which case I'd have to remove the sides of a boxed base to let it dry out.

OK, it's up and running in the basement:

I'm 5' 10", and the 19" stand puts the machine at a good height for me. It's a little too tall for my wife who's 5 feet. But she showed little interest in it (until now :-) ), and hardly ever goes in the basement, so I didn't consider usability for her.

The special legs just have rubber with a grippy pattern on the bottom:

I'm leaving for Brooklyn early tomorrow, in time to stay a couple of days and beat the snow. So I can't play with it yet.

Oh that is just beautiful. The style is such a lovely mix of classic and modern -- and I'm sure it cleans even better than it looks.

Congrats. Let me know how MUCH fun you have in Supervisor Level....adding water plus, upping water levels in addition to water plus, changing rinses from 2 to 3, 4 or 5! Adding kitchen lines, sluice, towelling, curtains, pillows and on and on and on!!!

I am still on cloud 9 with my Little Giant. It amazes me EVERY usage!!! Enjoy!!

Doc (lol) congrats..what a beautiful machine, can't wait till you get to play and post everything..will be looking forward to more pics and videos would be super enjoyable. Enjoy!!

Question for larsi and whirlpool_trainee: Is the mmwc water level adjustment applied on top of Water Plus? More generally, does it skew the water level overall, as can be done by a screw adjustment on some washers?

The Water Level adjustment adjusts how much water the Water Plus option puts in additionally. So you adjust the mmwc setting and then activate Water Plus under Extras to apply the additional amount of water.

Wow congratulation, I am so yellous of you and larsi, well when my Miele bites the dust or if the lotto gives a win .......

You are gonna have some fun with that piece of exellent German machinery and maybe even some tiffs of whos gonna do the laundry it seems ; )

Enjoy Brooklyn and here we got snow , just been out with the snowblower

Not crazy about the aesthetics, but as long as you're happy. :)

That is a Miele stand? Concerning the high end price I would have thought it would be somewhat nicer

These machines are meant for commercial environments and in that light, function comes before form. It does make one wonder why they are in the octo-plus blue, though. Do they even offer a machine in this footprint in that color?

MRB

It has a definite basement aesthetic. It's convenient and clean. The point is to have an excellent machine. Don't suppose Architectural Digest is coming to photo your basement any time soon.

I will be very interested in how you feel it stacks up against the Asko. Congrats!

I Like the looks of this machine..simple, clean cut..underscored elegance.

Don't get me wrong. I love the looks of the machine for sure. Drool worthy but the stand is just plain function.

The stand does look more like a utility stand..and for such a beautiful machine it should have a more appealing throne.

I love the way the Little Giant looks in Lotus White, but sorry md.....I do not like the stand at all. OctoBlue, White or Stainless steel!!

Well, I guess you could say I bought the Little Giant and stand in commercial garb, rather than gussied-up residential garb. Maybe like what you'd find in the utility room of a vet or a spa. It's at the opposite end of the basement from the stairs, roughly a 60-foot walk through unfinished basement, and looks right at home there. By the way, our main laundry area has a Miele washer and a Whirlpool dryer, and the mismatch doesn't bother either of us.

I video'ed a wash of a very full load, consisting of 20 Carhartt Workwear short-sleeve pocket t-shirts (i.e. heavy fabric and generously cut) and 3 thinner Hanes, all medium size. The machine handled it great, and I was going to upload and annotate the video. But since it was only my second load, I was there much of the time, standing around with my hands in my pockets, fussing around, whatever. I didn't realize that the camera would pick up everything I was doing through the chrome porthole ring, making me look silly. So I'll have to do another start-to-finish video of an interesting load, but stay away most of the time, and behave like I'm on-camera when I'm there.

Maybe you could wear a costume, then it wont make any difference to anyone, lol.

Sock puppets