returns if not happy

10 years ago

Hi,

I know that the bed is coming is several boxes to be shipped. Can we return the bed once we put it together and realize that it doesn't fit our requirements? There is no way to see it, try it and test it anywhere in San Francisco and the return policy says that if we aren't satisfied, we have to return the unused item in its original condition and packaging within 7 days of receipt but how can we know if we are satisfied with our purchase if we don't try it a minimum?
Is the return is free? How much would it cost if we have to pay for it?

Thanks.

Rossetto Twist Bed, King · More Info

Featured Answer

PRO

UR Modern Furniture

10 years ago

Thanks for your inquiry. Good, safe questions. So, the products do need to be in the original packaging or the manufacturer will not take it back. They set the return time-frame also so if outside that time, they will not accept it back. It's a sturdy bed so you're not going to have structural issues. If anything needed to be tested, it would be a mattress.

The customer is responsible for the freight back to Rossetto warehouse in NC (Approx $200-250) Obviously the items have to arrive in undamaged condition. If they do not, you would need to handle that with a freight claim so I would suggest freight insurance also.

This probably sounds scary but I have sold Rossetto for 10 years which is over 1200 beds and have not had 1 return. So, I don't anticipate a problem.

I have this bed in a room in my own house so if there are particular pictures I can take for you, let me know and I'll send them over.

Thanks,

Andrew

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Comments (11)

Maxence Derreumaux
Original Author
10 years ago
Hi, thanks for your reply.

- I'm on the heavier side so the sturdiness is very important for me. I don't want the bed to creak or squeak every time I move in bed..

- You said that we are not going to have structural issues, but if we do, what are the warranties?

- I'm very interested to buy this bed and ready to buy after these few questions but we are waiting to move to our new house in a month, is it possible to pay for it right now and get delivered later?

- Concerning the pictures that you can provide, would you mind sending use pictures of the bed and the mechanism details, where there is moving parts, and show how the bed sit on the floor. I guess the more pictures the better :)

Thanks for your help!
Max
PRO
UR Modern Furniture
10 years ago
Evening.

There's no moving parts to be concerned about.

The warranty for all Italian furniture is a year against manufacturing defects. I can hold the bed until you're ready. Shipping takes approx 7-10 business days so I would ship to the local delivery company approx 2 weeks before it's needed.

I've attached some pictures.

Let me know your thoughts. Thanks,

Andrew
Maxence Derreumaux
Original Author
10 years ago
Hi!

Thanks for the pictures. I was wondering if it is there is storage like in this picture?
PRO
UR Modern Furniture
10 years ago
The storage version is no longer stocked or offer in the Rossetto US program. I would have bought that myself if they still had it.
PRO
UR Modern Furniture
10 years ago
Just checking in. Any decision?
stirling8
10 years ago
Are you using the additional legs that came with the metal frame/wood slats? It looks like it from the 3rd pic but can you please confirm. Also, do you think it would be safe to use without the additional legs?
PRO
UR Modern Furniture
10 years ago
Sorry for the delay responding only have been traveling and just saw this question. The slats used are generic and used for many bed styles. The center support legs are too tall for this style but I like the extra support, so I removed the 'height adjustment' bases and they are just right. I wouldn't use it without them.
PRO
UR Modern Furniture
10 years ago
Morning. I see activity on this again but don't see any new questions. Were you trying to get additional information?
ahugh
10 years ago
is the last one new in box?
PRO
UR Modern Furniture
10 years ago
Yes, all my products are brand new in original packaging. If you can locate my phone number, you can call me also to discuss.