Thank you for your inquiry. Unfortunately the free shipping policy does not cover the return charges. Customer is responsible to send the item back for full refund. This is a very common policy with all rug sellers. Most of other companies do charge for restocking fee but we process full refund in case of return. We also can help by providing prepaid ups label and deduct the amount of label from your refund. We have a great commercial rate and the charge is normally half of what they charge if you return on your own.