Hi Sheila! Thanks for asking. It's actually very simple. To get started converting their profile, they just need to be logged into their account, click to edit their profile and then click on the button that says Create Professional Profile and fill in their information. That will gather their basic information, but there is much more to it, when it comes to creating a successful professional presence on Houzz. There is some fantastic information here: http://www.houzz.com/getStartedPro If they would like one on one help, please let them know they can reach out to our team through support.houzz.com and we can help them there as well