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helaurin93

Tile looks radically different - now what?

10 years ago

We finally had selected our
tiles from the samples, and the tile was just delivered yesterday. Some of the
tile looks radically different than what we selected and I don't see how it
will work the way it is. I'm looking for some advice; my boyfriend thinks
I should just accept it as is so as not to set the schedule back on the
bathroom projects. (We are doing two bathrooms, and this tile is for the
bathroom that will be started second, so we actually have about 2 to 3 weeks
before the second bathroom tile is needed).

The overall color scheme is a creamy-white and
silvery-gray. The countertop is a creamy-gray Taj Mahal quartzite with a hint
of a light green hue. The cabinets are white with a pewter-gray hint in the
door corners. The wall tile in the bathtub alcove is described as "Creamy
grey with a subtle greenish hint" but actually appears more of a white
with a hint of gray - and that's fine,that's how it looked in the store and it
really is very neutral. So - all that is good.

My
problems are two areas - the floor tile, which looks very different than what I
saw in the store (and it's not just me, my daughter had been with me when we
saw the store sample, and when she got home and saw the floor tile sitting in
the garage - the first thing out of her mouth was "THAT'S UGLY!"
And she's right - I was really disappointed when I saw the floor tile
that was delivered. The tile we saw in the store was more white with gentle
waves of light gray, and the store description is "earthy alabaster and bone hues and grey
veining" Frankly, the tile that was delivered looks like an
off-white pitted tile with dirt built in, like an off-white tile that has seen
decades of use and never seen a drop of clean water.

My
second problem is the baseboard (skirting) tile. The sample in the store was
very nice, a silvery-gray. It's called silver claros. I'd say about 75%
of the baseboard looks as expected, which in the attached photo is the
silver-gray tile on the right. About 25% of the tile though looks
distinctly beige-brown with absolutely no gray – I mean, it looks like an
entirely different color.

I understand
that some natural variation in color occurs, but this level of variation seems
pretty drastic to me.

I’m
thinking that I want to run down to the tile store right after work today, with
one of the delivered floor tiles, compare it to the sample, and ask to see
other tile (and verify how quickly it could be delivered if I like it better).

For the
baseboard skirting tile – I’d like to ask them to get some more in and allow me
to swap out some of the beige tiles for some that more closely resemble the
store sample and the other 75% that was delivered that I do like. I know we had ordered maybe 10% or so extra
just in case, but that’s not enough to eliminate the brown pieces. And at about $22 per piece, I think it should
be closer to what I expected. Again, I
expected some natural variation, between light, medium and darker grays, but
not this.

My
boyfriend thinks I am nuts and should accept everything as delivered. (it
should be noted that he hates home improvement projects, and only made one
visit to the tile store, and refused to look at anything else anywhere). He’s ticked off that I am even considering
looking for a different tile for the one bathroom floor. My thought is that what I am seeing is not
what I saw in store, that this is the one-and-only time we are going to
renovate these bathrooms, and it should be done right. And
the tile in question is the tile for the second bathroom that will be done, not
the first bathroom, so I think if I can find an alternative floor tile this
weekend, it shouldn’t affect the schedule… as long as there are no issues with
the alternative once delivered.

Has anyone
else gone through this and how did you resolve it? Am I being too picky as my boyfriend
suggested?


photo below shows the expected gray tile on the right, and the unexpected beige tile on the left. My boyfriend says it's fine. I don't think so.

Comments (25)

  • PRO
    10 years ago

    You are ABSOLUTELY right...you should go down to the store and demand what you ordered. The two pictures that you show are totally different. You are spending a lot of money and I'm sure you will not be doing your bathrooms again in the near future!

  • 10 years ago

    That is not natural variation, that is a mistake. Your boyfriend must really hate home improvement if he is willing to accept this in order not to go to the store. You need to run to the store.

  • 10 years ago

    Totally agree. Who cares if it throws off the schedule? You'll never remember waiting an extra few weeks, but you'll be looking at your tile forever!

  • 10 years ago
    Return the tile....and the boyfriend.
  • 10 years ago

    Your boyfriend needs to take a 'chill pill', and let you handle it. Yes, return the tile.

  • 10 years ago
    last modified: 10 years ago

    You're not crazy! Those are two completely different colors. They don't blend next to each other at all. You upheld your side of the transaction by paying for the tile- don't be afraid to demand that they uphold theirs by giving you what you paid for.

  • 10 years ago

    Looks like they sent the wrong colour ..get the to take it back and send the right one ..dont worry about BF just do it yourself ..lol

  • 10 years ago

    its like you ordered a burger and the waiter delivered a chicken sandwich. both are nice but they arent the same. send it back to the kitchen.

  • 10 years ago

    I'll share the vendor name after we get it sorted out, along with whatever the resolution is. But yes, I am headed down to the store afterwards. The tile was actually supposed to all be delivered last week, and only some of it was, but none of the floor tile came until yesterday. And I even checked, it's all from the same lot, so this isn't even a question of lot variation. Now I need to look for a different floor tile, and hopefully it won't affect the choices for the other tiles that were already delivered (baseboard skirting tile, wall tile, accent tile). About the boyfriend... he's not much for shopping of any sort and hates when there are decisions to be made.

  • 10 years ago

    Those are definitely two different colors. As for the tile, if it's porcelain tile, make sure you check the box and look for color name, dye lot and date. If they are not from the same lot, they will look different

  • 10 years ago
    Whose house is it? Yours, his, or jointly owned? Whoever owns it should decide.
    helaurin93 thanked raineycarole
  • PRO
    10 years ago

    Could have been a one number mixup for tile when ordered just take the tile back and get a reorder and your BF needs to not be involved if he thinks this is okay alot of men are actually not able to discern colors very well

  • 10 years ago
    It's clearly two different tiles. Just go
    To the store and show them - I can't see how they can argue with you. Hopefully they'll apologize and get you what you ordered. If your boyfriend is like my husband he doesn't care much about how things look and it's all fine to him as long as it's fine with me - so don't even ask him. That's what I do!
  • PRO
    10 years ago

    You can't judge flooring based off of 1 sample. Looks like travertine in your photo. Travertine is natural stone, expect movement and color variation. Does the store have an abundance of samples to look at or photos showing variation? I can think of 1 travertine that has that much movement, Philadelphia travertine.




    helaurin93 thanked Cinar Interiors, Inc.
  • PRO
    10 years ago

    Yes it is a different colour (this is not a dye lot variation) and it is important to remember that a LARGE minority of men have varying degrees of colour blindness. He MAY not be able to see the orange/yellow range which is why both of these look "gray" to him and therefore would be considered "fine".

    Oooooor......he couldn't give two hoots about what it looks like he just wants it done. Which is another common attitude we run into during renovations.

    Either way the colour is wrong and can be taken back. Check your ORDER form for colour/style/number and see what the box of tile states.

  • 10 years ago

    The order form matches the item #; the lot numbers within the delivered boxes all match as well. I *know* he sees the color differences (he used to do oil painting for a hobby); he just wants this project done. It's also the first major project we've done together, and most definitely the first indoor project we've done. So this is a.. .new experience for him. And he despises change. But yes, my plan is to go back to the tile store and see what we can do.

  • 10 years ago

    @cinar interiors inc - I think there was only one or two pieces of this tile to base the selection off of, and it was definitely not so beige-ish. However, I opened a box from the delivery and that's what I'm seeing. tons of off-white/beige.

  • PRO
    10 years ago

    Whether it's from the same lot or not, it still looks different. If you were laying floor tile like the photo that Cinar posted it wouldn't matter, since the color variations would be randomly scattered and would read as a unified palette. However, when doing a baseboard molding it needs to look all the same.

    Your approach to return it to the store is a wise one. There is a lesson to be learned here--never pay upfront without a sample FROM CURRENT STOCK. The sample could have been old and not indicative of the new stock. And always check all pieces of tile before 1) accepting delivery and 2) installing the tile.

    Another way to minimize the chance of this happening is to deal with reputable tile showrooms. In many cases you will pay more per square foot, but the showroom will ensure that the quality control is there.

  • 10 years ago

    @diana bier interiors, llc - I think you're correct, if this was a huge room that we were doing, we could tolerate a wider variation in colors. But it isn't; this is a bathroom, nominally 7.5'x8'. So in theory, based on the room dimensions alone, that's only 31 linear feet of baseboard. And we won't be putting baseboard along the tub, nor where the door is, nor where the vanity and linen closet would be. Subtract those areas, and there is less than 16' of baseboard skirting to be installed, so the tolerance for that significant of a color variation shrinks.

    The tile store I went to was recommended to me by my contractor. It's a huge showroom, part of a larger chain, and they don't keep much (if any) tile stock at the store, just samples - which even if one asks if this is from current stock, it's up to the salesperson to know if it is, and then to tell if it is old vs. new stock. I know the salesperson steered me away from a few samples that she new for certain were old stock, but it looks to me like this was an "oops".

  • PRO
    10 years ago

    helaurin93 I would go back to the dealer as you have stated. Instead of arguing with the sales guy about coloring ask him whom the main distributor is. IE Emser, Dal Tile, CrossVille..etc. Hopefully they give you that information. Next get a hold of the main distributor to clarify on color variation of the product you are interested in.

  • 10 years ago

    I was able to take a couple of other photos, showing the off-white/beige floor tile, and a gray floor tile, which I think might work better for this. I put as a separate thread in design dilemma. Here are the two photos here too.

    option "A" - beige floor tile below

    Option "B" - gray floor tile above

    Or doomed to start over on tile selection?


  • 10 years ago

    I'm not a fan of either combination..The first one is a combination of warm and cold (beige and grey), while the second one is dark and a bit depressing,,I see brown in the floor tile and I don't quite like it in combination with the gray one..

  • 10 years ago

    My husband says he "works" with the 8 colors box of Crayons. He really cannot distinguish varying hues. Very common in men.

  • PRO
    10 years ago

    Not all men. Not liking the first photo, the beige and gray tones do not mix well here. In the second photo your gray floor tile looks to be taupe with red undertones in it which is fighting with your counter top selection. Would be an eye sore. Could work if you changed your counter selection.. my opinion.