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ssauer193075

Samsung tv nightmare- itvs only 9 months old

9 years ago

Tv constantly needs a thumbdrive sent to me from Samsung because it needs 'updating'. It is a smart tv, although I do not have/use the internet now. Tv is about 9 months old. Samsung says they will not be responsible once the 1 year warranty is up. This tv cannot even keep the correct time. I have read many accounts of similiar problems. What can be done- especially after it is 1 year old?? My microave needed a new mother board at 7 months old, my samsung phone had to be sent back. I am done with Samsung!!

Comments (15)

  • 9 years ago

    Have you tried to turn off the auto update feature on your Samsung? You aren't using that feature if you don't have any internet service.

  • 9 years ago

    Mike, the auto update is four 'updates' behind becaude it cannot update without being connected to the internet.

  • 9 years ago

    Yes, it needs a connection to the internet to update, or it needs a usb stick to update smart-hub. I am suggesting that you don't need ANY updates and should turn off the auto-update function until you need/want to use the smart-hub features provided by the smart-hub.

  • 9 years ago

    Mike- the problem is that since the daylight time change a few weeks ago tv cannot stay on correct time/give correct info on the menu regarding tv show times/information about shows is gone- 'no information'. For example- say I want to see/schedule '48 Hours'- and I know that it is NBC at 8pm.... and it is now 7:30pm...it will say that the show time schedule is 8pm, but there is no info, and the show is actually already on- at the wrong time, per menu schedule! Not having this fixed is absolutely not an option. This is a mess and I have since read many, many of same for others. Buying a $600 tv that cannot give correct time consistantly or let you see what shows will be on is not acceptable. These options are some of the reasons I bought the tv!!

  • 9 years ago

    Seems this TV is not going to work satisfactorily for you without being connected to the Internet ... which is what a "smart" TV requires to support the features.

  • 9 years ago

    Sounds like all smart TV's need internet access. You could wait until spring when the time re-aligns? Or get internet.

  • 9 years ago

    If you have a Smart Phone, maybe you could turn on Hot Spot and connect your Smart TV to it and do an upgrade of the TV via your cell phone.

  • 9 years ago

    My Samsung TV would only
    show the correct time and schedule with the daylight saving feature turned off
    when fall arrives. BTW that TV's tuner died after 5 years of use. I remember
    the old gas filled picture tub TVs working faithfully at least 10 years and
    were still working when I donated them to charity.

  • 9 years ago

    the problem is that since the daylight time change a few weeks ago tv
    cannot stay on correct time/give correct info on the menu regarding tv
    show times/information about shows is gone- 'no information'.

    I don't know that much about "smart" televisions but I would think that if yours is providing a programmming guide, that it would need an Internet connection to get the information. Maybe not a persistent connection but at least every couple of weeks because at some point it runs out of information to display.

    As for the internal software/firmware updates that the TV wants, maybe the easiest solution is to take the TV to a friend or family member's house. Even the large televisions these days aren't very heavy. Inconvenient but at least it solves that problem...

  • 9 years ago

    I have to say that I own multiple samsung products myself and never had any issues, so it could be a stroke of bad luck. I hope you won't discredit the entire brand. ):

  • 9 years ago

    I think making your smart phone a hot spot periodically to update your TV might be the the easiest. Forget about getting any Guide information - get a newspaper if you don't want to use the internet!!

  • 9 years ago

    The advice above isn't all that bad either haha

  • 9 years ago

    My TVs get all their schedule information over the TV cable they are hooked up to. OP didn't say whether he has cable or using an antenna.

    Anyway, it sounds like a bad idea to buy a Smart TV if you don't plan to connect it to the web.

  • 9 years ago
    last modified: 9 years ago

    The clock can be set to update manually. If set for automatic, I think it uses the internet connection, though it may use a TV station as a backup. If manual, then you have to adjust it yourself for time/date/DST.

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