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ming_zhou77

Return shipping

9 years ago
Who pays return shipping fee in case we need to return?
Soho 60" Freestanding White Bathtub, Polished Chrome Drain and Overflow Trim · More Info

Comment (1)

  • PRO
    9 years ago

    Hello Ming Zhou,

    It depends on the reason for the return. If it’s a matter of damage,
    defect, or mistake, we pay all the return shipping costs. If it’s a matter of
    buyer remorse (you don’t like the color, you ordered the wrong size, you
    changed your mind, etc), you will be responsible for the return shipping fees
    as well as a restocking fee, both of which are deducted from your total refund.
    Please let us know if you have any additional questions or concerns that we can
    help you with.

    Regards,

    Modern Bathroom