Do you have any identification of the tree? And what soil is it in?

ez

No and the lady has it in well it looks like dirt from yard

It looks like the trunk braiding that is commonly done with ficus trees. They are pretty tolerant of different soil conditions, but don't let the roots be soggy all the time. They like lots of sun, but can tolerate less. They don't do well if it gets colder than 50F at night. Can be kept by a sunny window inside. Changing weather conditions can cause them to lose leaves temporarily.

ez