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andressa_hendler

Help! Limestone tile stained by grout.

9 years ago

Hi,

I just had a beautiful limestone tile installed in the 3 bathrooms of my new house (in the shower area). I'm not happy with the result .

The tiles look dirt because they've retained the grout in their surface, and slightly changed their color from a nice sand tone to a yellowish one that I hate because it does not go with the other materials I've chosen for the bathroom (floor and quartz countertops). In the pictures attached you can see the tiles before and after grout was applied.

I've done some research and it seems the installer should have sealed the tiles PRIOR to grouting, which he didn't because when we discussed sealing he said this was the last step of the process (and I trusted him, I don't understand anything about it and he is the professional).

Tomorrow we have a meeting to discuss this issue and because of previous conversations we had I'm afraid he will try to convince me that the tiles look fine and that the result is according to what is expected for this type of material. That limestone does not need to be sealed before grouting.

So I would like some advice (professional, if possible) on the following topics to prepare for the meeting:

1) Is it mandatory to seal limestone prior to grouting?

2) Does the result look as it is supposed to be and I'm being picky or does it look bad and the installer made a mistake?

3) Is there any way of recovering this tiles or the only solution to the problem is to take everything out and install new ones?

4) If it was a mistake, is it the installer responsibility? Should he assume the financial costs to recover or reinstall the tiles?

I appreciate any help on this matter.


Comments (17)

  • PRO
    9 years ago

    The grout color selected should have matched the limestone and not contrast it.

    Andressa Hendler thanked BeverlyFLADeziner
  • 9 years ago

    Thank you for your answer.

    The installer suggested a contrasting color to highlight the pattern....

    I'm not unhappy with the grout color though. It looks lighter in person and also in another areas were the grout has dried better.

    What bothers me are the stains in the surface of the material and I'm trying to find a way of fixing it and figuring out why it has happened (characteristic of the material or mistake in not pre-sealing the tiles).

  • 9 years ago
    last modified: 9 years ago

    Natural stone will absorb the moisture in thin set and grout and change colors. It will dry out and change back. Until you take your first shower. Limestone is extremely porous and there is nothing that you can do that will keep it from absorbing moisture and changing colors. Seakers only slow down staining. They do not eliminate it. Your designer should have told you the minuses as well as the pluses of working with limestone.

    Andressa Hendler thanked User
  • PRO
    9 years ago

    Andressa, didn't you have an appearance you were trying to create for the room? Here is limestone on a wall and a floor.

    Andressa Hendler thanked BeverlyFLADeziner
  • 9 years ago

    They usually fill the holes with a matching color. Limestone is a very soft stone isn't it? I love it. Had it in my kitchen and it etched terribly from acids. Get the right cleaner for it. It's so cool!!!

    Andressa Hendler thanked Linda Stacey
  • 9 years ago
    I can't tell a difference in the photos, but they aren't great. The grout may have caused an illusion of color change that amplified some potentially real changes. See if limestone, like some other stones, can be lightly sanded and resealed?
    Andressa Hendler thanked greenfish1234
  • PRO
    9 years ago
    you can have the tiles refinished. I am pretty sure the grout just penetrated the first few layers of the stone. you need to find a stone restoration company.
    not to worry it can be fixed.
    Andressa Hendler thanked Tileworks LLC
  • PRO
    9 years ago
    Yes it's typical to seal porous stones before AND after grouting. Skipping this step means the grout has penetrated every pore in the stone.
    Andressa Hendler thanked Ellsworth Design Build
  • 9 years ago

    Thank you all for your comments and advices. You are great!

    I'll be talking to the installer tomorrow to check the solutions he offers and I'm also in contact with the store were we purchased the tiles. When I have more info I'll get back here to let you know.

    Follow some better pictures, so you can see the difference of the tile before and after grout, which for me looks huge:

  • 9 years ago

    Wrong materials. Wrong grout. Wrong expectations.

    Andressa Hendler thanked User
  • 9 years ago

    i now have the exact same problem. what did you end up doing? did anything work??

  • 6 years ago

    Me too!

  • 6 years ago

    Me too! Would love to know what solution was ultimately used.

  • 5 years ago

    Same here. Had a 160 sqft wall full of White Oak Honed. Selected darker grout to elevate the appearance. (Material https://www.msisurfaces.com/products/natural-stone-collections/marble/white-oak/). I did not know, neither did the installer that the stone absorbs grout. After grouting a few tiles, he alerted me to the issue. Called the manufacturer. They suggested that we seal it and then grout. Installer sealed 1 coat and applied grout over the entire wall. Despite it, the grout destroyed the entire wall. Installer blamed cheap store.


    I also bought enough stone for a 2 story 4 side fireplace in the middle of the room. This time, I had him apply 3 coats of seal and then grout. It came out perfect. Stone did not absorb grout.


    But every time I look at the 160 sqft wall, I cringe. Gives me a sick feeling in my stomach. Been an year now. I like Tileworks LLC's response. Hire a stone restoration company to refinish. Just setting aside some $$ so I can call a stone restoration company.


    Lessons learn't the hard way.

  • 5 years ago

    Here is the wall. U will notice the stains. The tile is much brighter

  • 5 years ago

    Once grout is filled in all the holes and indentations you can't really remove it but you can use a grout colorant to stain it to a color to lighten it.. wipe it on the grout will absorb it and wa lag you will have a much lighter color..

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