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Return policy - shipping return cost

9 years ago
How much would return costs (shipping) be for this 8' x 10' rug? Or is it free returns?
Rugs America Soho 2'x3' Rug, White Arbor · More Info

Comment (1)

  • 9 years ago

    Hi there! Thanks for shopping on Houzz! Below is the return policy for this item. For future reference, you can find the return policy on any of our items listed under the Product Specifications on the right hand side of the product listing. I hope this helps!

    If, for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:

    • You may return your unused Product in its original condition and original packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
    • Please request a return by clicking on the "Return Item" button for your order on https://www.houzz.com/browseOrders
    • If your item was received damaged you will not be responsible for return shipping costs.
    • We highly recommend that you insure all return shipments and use a trackable shipping method as refunds will not be issued in full for items damaged or lost during the return process.
    • Items are not returnable if shipped internationally.
    • Your refund will be issued only after Houzz Shop LLC receives the returned Product in its original condition and in its original packaging.

    Please note: this return policy does not apply to products that are marked as non-returnable. Return shipping fees for buyer's remorse returns are the responsibility of the buyer. Our Customer Support Team will work with you to make return shipping arrangements at the best possible rate. If you have further questions, please call us at 800-448-1632. We are available from 5am to 7pm Pacific time, Monday through Friday.

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