So sorry to hear this, can not really help as I am in Sweden. But had an issue with a part for my dishwasher in my old house. As I live close to the Swedish border and It takes a few hour by boat or car to Germany I could go and be back in about 24 hours and Miele said the part would take 2 weeks I got mad.

Called the switchboard and recvested the manager in charge of service. Told him my mind and after that the part came withing 24 hiurs and with no charge.

Go higher up to management and I hope that they listen or even go to Germany headoffice.

Best of luck //

I'm a sucker for punishment so I called back again today. There doesn't seem to be any way to get "higher up" in management with the Canada 1-800 line, or I just don't have the negotiation skills to get higher up. However, I almost started to cry when I said that I was embarrassed to have spent so much on appliances when I could have fed a family in need for two years on the amount. That seemed to trigger some kind of action instead of the usual "we'll call you back tomorrow, promise!" Supposedly the replacement coffee maker will be on its way to me tomorrow and a technician (a different one) is booked to come finish the vent install on Monday. I've heard all this many times over in the past two months but what else can I do but believe them...?

I dokumentet Hope that this is the time you get everything fixad.

I Googled Miele Canada and also found the 1-800 number but if you got to Miele professional you will find a different number for the same location. Maybe try that number next if this does not work out.

I Googled Miele Canada Phone number now and found this:

905-532-2290

It was under the 1-800 of number to Miele Canada

Thanks linus2003, I also have that number as well as another one that goes directly to the service folks. Ultimately though all the lines end up in the same office.

Today a friend told me that her Miele fridge has leaked since it was installed 4 years ago. After 2 years of trying in vain to get it fixed, she gave up and now lives with a bucket and towels behind it to catch the drips. She's no push over so I'm seriously worried now.

I'm learning the hard way that one has to ask more probing questions than simply "are there service technicians in our area?" when considering different brands of appliances.

If you paid by credit card, it is time to put the charges in challenge. You must first send Mielle your list of complaints by registered mail. If you get a weasel response you can use that to have the credit card company on your side---fix the stuff or return the money.

This is upsetting since we are about to start a kitchen a reno and was hoping to buy a few miele appliances. I've always read that Miele has one of the lowest repair rates in the industry. @jesslake are you in Toronto?

I hear your pain, I purchased my dishwasher with the bonus 5 year warranty and it died two weeks later. So no problem, I will call Miele cause I am sure they have excellent service! After 3 days trying to reach someone I finally got a servicer person who sent a service tech one week later. He fixed my machine (or so I thought!) and less than a week later my machine is down AGAIN. So here I am going on 4 days trying to get in touch with Miele service by phone, OMG. I have even called Goeman appliances in Stoney Creek to see if they can reach Miele service, here's hoping. I sent them a scathing customer survey after my first ordeal and they sent me some free dishwasher tabs and rinse agent, nice touch, but I perfer a working dishwasher and someone at your company who will answer the phone!!! I have the Miele built in coffee maker and now a Miele dishwasher, I hope the dishwasher wasn't a huge mistake.

Sorry. Also venting. Long post warning...

Add me to the list of extremely surprised and disappointed Miele customers. This is my first (and last) purchase from Miele. I purchased a dishwasher a month ago. The sales person entered online, and then at my insistance confirmed by phone with Miele, both the delivery and installation for a given date a couple of weeks out. The date was important because my current dishwasher didn't work and I was expecting a house full of company a few days after the delivery/installationdate. Instead, the day before it was scheduled to be delivered/installed, I got a call from the delivery company that they wouldn't be able to install it Thursday, it would have to be Friday. Fine, they turn up Friday but don't take the old dishwasher and don't install... what? The delivery guy acted like I was an idiot, "We dont install or take the old one away. You should have called a plumber"... Fine. Later that Friday, I get a call from the installer. He can't get to me for another week! I guess I lost it and he ended up agreeing to come after hours on Monday (I had houseguests due Tuesday) to hook it up. When he unpackaged the dishwasher, he just shook his head. They had sent me someone's uninstalled machine! It was dirty and had a rag stuck in the hose, the manuals were soaked, there was a scratch on the side... you get the picture. The installer was a good guy, not his fault, and he ended up installing the used machine to tide me over until my company left. I crossed my fingers
it would work and not flood (who knew why it was returned). That was 2 weeks ago and I have not been able to reach them by phone. I know the same delivery company have scheduled delivery for this Friday (3 weeks after the original delivery date) but I can't reach anyone at Miele Canada by phone to confirm installation. I have another set of houseguests coming through on Sunday. I, too, had heard how reliable the product was. I wish I had known about the terrible customer service. If you use subcontractors for your delivery and service, you should be doing quality check as they represent your brand. And no excuse for not having a customer service number that people can actually get through on. I told my appliance store I would not be dealing with them (the appliance store) again since they are representing a brand with 0 customer service...

If anyone has another phone number to try, let me know. I'm in BC.